71 Customer Reviews
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Review from Jeremy M
1 star11/20/2024
Eventbrite does not take any responsibility for their reservations. Last New Year's Eve we used Eventbrite for the reservations. All the reservations showed up. Weeks later, 2 tables claimed that they never made the reservation. We showed eventbrite video and check information showing the tables occupied. Yet, Eventbrite demanded that we pay for the "No-Shows" and barred us from using the site until the $820 was cleared up. It took months for us to get through to someone at Eventbrite. It is now November, we finally got through to someone and they refuse to budge.Terrible companyReview from Robert D
1 star11/09/2024
The company takes no measures to prevent scammers from advertising fake events on the platform. The company also makes it impossible to receive a refund when you have been blatantly scammed. They make refund procedures "optional" from the ticket seller's perspective. So if you're a scammer, obviously you're going to opt out of refund procedures. If you're a buyer who has been scammed, you get an automated email saying that your purchase is not eligible for a refund. And the company will not take any action in response to complaints that the seller is listing fake events and stealing money from people. The website is a haven for thieves and parasites. It should be shut down.Review from Jomyra G
1 star10/27/2024
I had a terrible experience with Eventbrite. Not only do they hold payments without any clear reason, but they also make it nearly impossible to get funds released. After numerous emails, I still havent received my money. Their lack of transparency and refusal to communicate make them feel like scammers, not a reputable event company. Id highly recommend looking elsewhere for a trustworthy platform that respects its clients time and effort. Save yourself the stress and avoid Eventbrite at all costs.Review from Vicki W
1 star10/27/2024
As a small business, we trusted this company to honor its agreement. Event Brite has collected over $9,000 in ticket payments in the last six months, and has not paid my business the ticket money. We have emailed the company and simply get auto generated emails that they are working on it. We had to close down all future events. We emailed the CEO and the *** with no response. We are left now to seek out an attorney to receive our money. Publicly the leadership of this company looks like real professionals, but unfortunately the company is stealing money from small businesses and trusting individuals. Something by the government should be done to stop this criminal behavior being conducted by this company.Review from Jenny K
1 star10/10/2024
Very frustrating experience with this ****-ish company. I organized an event that's successfully completed but yet - they have been holding funds - money that people paid for MY event. It's now been 4 weeks and counting! Useless customer service. They asked for documents to validate if your event is legit but after providing all sorts of documentation - they keep coming back and said documentation is not good enough but they don't tell you WHAT EXACTLY THEY NEED or why it's not good enough. It's been looping forever and fund is still on hold! If it's so important to have verify for event legitimacy - they should have asked for proofs BEFORE allow an event to be initiated vs tricking organizers into thinking that all is good until at the end - all funds are withheld with no ends in sight!Review from Carmen N
1 star10/09/2024
A heaven for scammers. I keep getting tickets under other names, for events all over the world. There is no way to reach out to someone, and it is impossible to cancel the account.Review from Angela R
1 star09/03/2024
Terrible company. As an organizer they have been holding funds for almost 3 weeks on an executed event. The worst!Review from Clara C
1 star08/28/2024
Eventbrite is totally a scam. A charge poped up info as follows eventbrite phone number to life alert and website link to sales team. In my bank accout Actually got blocked because I called company out for saying they just handle the billing ( from there kanas call center they use ) and having no way to get info of who charged me. I called ************** headquarters and press 1 to leave voice mail press 2 to report a card charge. Then transfers you and a message that no one is available to take call. So the fact that they know fraud charges are happening by giving a option to handle it but then no answer for over 48hrs of calling every hour. They should be in jail. Did that on a Tuesday and wendsday. Don't get involved with this company waiting on state to get back to my report on that llc.Review from Mary B
1 star08/22/2024
This company organized a local event and did a nice job advertising it - attractive photos, easy payment methods, timely reminders, etc. Unfortunately the advertisements were misleading and approximated fraud. The event turned out to be disappointingly nothing like advertised. When I tried to give them feedback and perhaps get a refund, I found their website and AI customer service to be absolutely useless.Review from Miguel F
1 star07/29/2024
Eventbrite allows unverified organizers to create events and take money. When the event is cancelled, Eventbrite does not automatically send refunds, it tells the attendees to contact organizer. Organizer does not respond. This platform facilitates scammers and escapes responsibility. I'm considering organizing a class action. Others have complained about similar situations. There could be many more victims.
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