Business ProfileforRecology

Only gave one star because i had to. Worst customer service and company I have ever dealt with. Double charged me for my quarterly service, I have called 5 times and asked for a refund, over the span of a month. I was initially told on 9/16 it would be in my account in 5 days. I have continued to call as no refund has been received and was assured it would be in my account in a few days. Called again today to find out why it's still not in my account and was advised it was sent by check on 9/30 (after I explicitly requested it be processed back the way it was taken - into my account). Today is 10/10, so 10 days since the check was process and still not received. I asked to speak to a supervisor and the agent forgot to put me on hold while talking about me. Nice job, steal my money from my account that I don't owe you without my authorization, then cause me to waste my time calling for weeks on end, then listen to your unprofessional agent, that then makes it obvious her manager is going to ignore my call and send it to voicemail. I wish I had another option than to use this useless company for my trash pick up. They are literally garbage, no pun intended. I have been more than patient, polite, and understanding. Now they're messing with my money that I need to pay bills, some of us have a budget we have to stick to and when undue money is unexpectedly taken and not returned in a timely manner it causes issues.