ComplaintsforAccion Opportunity Fund

• Initial Complaint

  11/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have two small distinct small business ****** Media Network, LLC ein number 38-2400088 email ******************** and ************************* ein number 37-2093855.12/15/2021, I applied for a small business loan with Accion Opportunity Fund for ****** Media Network, LLC . I was denied. I never received a letter stating why.June 10, 2023, I applied for a small business loan for $5,000 the *** # ********. The loan was approved, but I wanted a larger amount. June 18, I applied for a loan for $50,000 #***-0000140436. I was denied. I was told for internal reasons and I would receive a letter of the mail explaining why I was denied.October 27, 2023, I received two missed calls and emails stating that my loan was approved, and I needed to attach my business banking to the link provided in the email.October 30, 2023, I called this company and they stated I was approved for $46,000, and to attach my bank account information to the link via Plaid.October 31, 2023, Accion Opportunity Fund stated that I was denied, because of internal problems and I would receive a letter.I believe that Accion Opportunity Fund is a racist organization and does not fund Black Business.They did send out a letter stating why I was deny the first time. However, they send a letter of approval back from June and deny the same application twice.

  Business response

  11/28/2023

  Thank you for your valuable feedback.  We are sorry to hear that your experience when applying for a loan was not ideal. Per your request, our team has reached out to you and is actively working with you on a new application. Feel free to reach us directly via email at *********************** if you have any further concerns. Thank you and have a great day.

  Customer response

  11/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Accion Opportunity Fund. I do not have a contract with Accion Opportunity Fund. They did not provide me with the original contract as requested.

  Business response

  07/20/2023

  On April 21, 2023 the client called Accion Opportunity Fund (AOF) to inquire about a payoff letter for a loan made by Accion Opportunity Fund ********************** At the same time, the client asked about taking out a second loan.He also said there were past due payments reflecting on his credit report about the loan. He was advised to file an E-***** dispute if he felt the credit reporting was inaccurate. A pay off letter was sent to the client as requested on April 22, 2023.
  The client filed an E-***** credit dispute on May 16, 2023. This dispute was reviewed and investigated in a timely manner by AOF personnel, and no error was found, and no changes were made.
  On June 2, 2023, the client called and spoke to a supervisor asking why no changes were made in response to his credit dispute. He was directed to email the ******************* at AOF who researched the issue and provided the following response the same day.
  Thank you for reaching out to Accion Opportunity Fund. I am sorry to hear about any inconvenience you are experiencing with your credit report. I reviewed your account, and based on all the notes and communication,the late status of your payments is being reported correctly.
   Your January 2023 payment was returned as NSF by your bank. Our Payment Support Team reached out to you to notify it was returned and set up a new payment to bring your account current. You set up a one-time payment for February 8th to cover both the January and February payments on the loan, and this payment was also returned as **** We were notified by the bank on February 15th of the **** and at this time,the January payment was already past 30 days late.
   Our Payment Support Team reached out to you on February 15th regarding the **** You replied the next day, February 16th, and our team responded to you same day explaining the payment must be done over the phone and asked for the best time to reach you. The next correspondence we have from you is dated March 10th, at which time the February payment had now passed 30 days late as well.
  
  The client responded to the email on June 3, 2023, and explained that he had missed the email sent in February because of the high volume of emails he receives daily. The client requested an additional review and exception to allow the reported delinquencies to be removed from his credit report. AOF determined that there were no errors in the reporting and that no changes would be made to the client's credit report on June 9, 2023.
  
  On July 5, 2023, AOF received a dispute via E-***** claiming that the loan does not belong to the client.This complaint was filed with the Better Business Bureau on July 11, 2023, and a second E-***** dispute was received on July 13, 2023, also claiming that the client was not responsible for the loan.
  
  AOF has reviewed this loan carefully and no errors in reporting the delinquency status of this loan were made. Before July 5, 2023, the client never asserted that he was not responsible for the loan. His initial contact with AOF was relating to a payoff letter for the loan. 

• Initial Complaint

  03/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I am not liable for this debt with Accion Opportunity Fund beginning with #APP000 and do not have contracts with Accion Opportunity Fund. They did not provide me with the original application like I asked.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩