Customer ReviewsforFirst Tech Federal Credit Union

The application started at Credit Karma where they said I had an Outstanding chance of getting approved. I did the "check my rate" for loan options with them, and then applied for the best one for me. The application process was quite literally very painless. I was impressed with Splash's application process; I uploaded the requested documents and waited for review. The reason my loan was under review was due to my credit freeze that I placed on my credit reports (my SSN is on the dark web due to so many data leaks from other companies I do business with). So, they, Splash Financial, called and left a message about some more questions for security reasons. I called back, answered questions, but nothing. I get another call from Splash saying they had to call ME for security purposes to answer those questions. Ok. answered the same ones again... still nothing, application still under review... so I reached out to Splash again, and the *** said.. OH I am not sure why this is still under review.. let me push this thru, and verified my date of employment for the 4th time, then still nothing....reached out again and they said "Oh, we need more pay stubs".... ok, no one called me to let me know (my company was recently purchased by a larger company had to provide continuity of employment etc.), then FINALLY, First Tech then took 3 days before I received approved funds. I applied on the 10/17 and was funded on 10/24. Due to the lack of calls from Splash and the 1 to2 business days advertised funding.. is the reason for my rate.

Thanks for your feedback, ******. Were sorry to hear about the communication delay with Sprout. The process to disburse the loan does take 1-2 business days once we receive the approved documents from Sprout. Were continually working to improve our services and appreciate your insights as we strive to enhance the customer experience.

Such a great company and their system was user friendly.

Thanks for your kind words, *******. We're happy you've had a great experience with us over the years and appreciate your loyalty. Your support means the world to us, and we look forward to continuing to serve you!

I'm still new to **** but so far it has been a good experience. The application process was fast and user friendly as was the approval process. I highly recommend this bank to everyone!

Thanks for sharing your experience, ****! Were ecstatic to hear you found our application and approval processes easy and efficient. Your recommendation means a lot to us. We're here to support you every step of the way!

I did a loan application online which turned out to be quick and easy. I didn't have to drive anywhere, a huge plus in **************.

Hello MJ, We appreciate you taking the time to share your feedback. Thank you! Member Experience

Communicative, accurate, informative. My second loan with them. They have been excellent to work with and always keep me up to date with communications necessary for my account

Thanks for leaving us such a wonderful review, *****. We are thrilled that you loved your experience. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to helping you again.

Trash! I would file a BBB Complaint but they have been useless in helping me resolve stuff in the past. Just know that when it comes to First Tech Federal they will quickly and erroneously report delinquency to credit bureaus, they hound you about payments even if you are a day late (which is asinine because they have a 10-day grace ******* and make refinancing difficult/dang near impossible. Their customer service also leaves a lot to be desiredstaffed with people who speak to me like Im an idiot and rarely if ever do anything to resolve whatever issue Ive called in about. I cannot wait to finish paying my loan off and be rid of these crooks.

Hi *****, thank you for taking the time to submit a review and provide us with the opportunity to improve. Your feedback has been captured and will be provided to our management team to be reviewed. Thank you!

I was in the market for a debt consolidation/personal loan during my investigation FTCU consistently made the top 4. Since I already had a membership with them, I decided to take the path of least resistance and I'm Happy that I did. Due to my busy work schedule, I only had early mornings, evenings and weekends available, and I figured this would add a delay to the entire process since most institutions are only available Mon-Fri normal business hours. I was willing to accept the delay. However, this was not the case, everything was completed online and in a timely manner. I was up early before work online; I received an email back from them during my workday and I addressed all questions in the evenings. The entire process exceeded my expectations, and I won't hesitate in returning to them in the future. (I will say this, have your business in order and send them what they ask for)

Hi ****, thank you for sharing your positive experience regarding your new loan. We are thrilled to hear that you were helped promptly and effectively, even from a remote location. We appreciate your recommendation and look forward to serving you again in the future.

Absolutely effortlessly set up my account. I received my odessy credit card in a timely manner. I also got a high credit limit from them.

******, thank you for letting us know about your experience. We're thrilled to hear that you've had a positive experience with us. We look forward to continuing to serve you for many years to come. Enjoy your day!