ComplaintsforIDCrawl
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have requested that my image and place of employment be removed from their site. I am domestic abuse survivor and their site lists my place of employment. I am concerned for my safety. They refuse to remove it.Initial Complaint
10/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have followed the idcrawl opt out process and they still have not removed my info. Ive tried emailing a couple times and my emails go ignored. This is violation of FL opt out codes. I am involved in a child custody dispute and it is a major privacy concern, they are not complying by removing my record. My next step will be a cease and desist. I have been extremely patient with this. Thank you,Initial Complaint
10/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On (2) or more occasions in the last 12 months, I requested that the business remove my ***** Personal Identifiable Information with a provided valid email address, along with the **** After submission of the form, I received an email link which I used for the removal request however' the business never removed the ***** Personal Identifiable Information.************************************************* **** (*****) ************************************* (1986 - 1990)******, **Initial Complaint
10/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
The ************ Protection Regulation (GDPR) that was enacted in May 25, 2018 transformed the digital landscape by broadening data privacy for internet users and stakeholders across the world. To comply with ****, many ethical domain name registrars began enrolling their customers into free WHOIS privacy services by defaulting to redacted key data such as the domain name registrant's name, phone number, address, and other personally identifying information. The ********** that IDCrawl LLC has decided to utilize without my consent was extracted from a historical **********base prior to 2018 that was openly displayed and accessible to the public. The internet was a different space then, namely there was a significantly lower volume of sophisticated cyber crime and GDPR was not yet law. According to Statista, cyber crime costed the United States $19.4 billion in 2017, and the costs associated with cyber crime rose to a staggering $320 billion in 2023. ******* reports that the collective global cost of cyber crime has skyrocketed from $860 billion in 2018 to an astonishing $8.44 trillion in 2022. There is a reason why the internet has moved towards the ********** of individuals being hidden and why ********** is no longer automatically classified as public information. IDCrawl LLC's sharing of this private WHOIS information may violate GDPR guidelines and recklessly compromises my security. The exposure of my domain name data which is not available anywhere else online due to GDPR invites targeted cyber crime. Millions of firms across the globe from small businesses to the largest corporate enterprises rushed to invest massive resources into becoming compliant with **** regulations. I'm requesting for IDCrawl LLC similarly invest the necessary resources to acknowledge my legally authorized request to permanently remove all data pertaining to my, ****** *****, previous domain name registrations on the following page ***************************************************.Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I submitted a request to ID crawl on 3/22/24 to have my information removed from their website. There is significant information that poses a potential security threat for identity theft. They responded on the same day that they received the request and stated they would get back to me in a timely manner. However, it is now May 13, 2024 and there has not been a response. I contacted them again and received the same generic email.Initial Complaint
04/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This is a complaint against IDCRAWL, PeopleConnect sites, specifically TruthFinder, InstantCheckmate, Intelius, and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal.Below is a list of key points and evidence for your review:1. I contacted IDCRAWL AND PeopleConnect sites to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data.2. The continued accessibility of my personal information on PeopleConnect sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation.3. The automated verification process for data removal encounters obstacles due to outdated contact information provided by PeopleConnect and uncooperative representatives despite repeated email requests to remove my personal information, they ignore or send me links that do not work to resolve. I urge the Better Business Bureau to thoroughly investigate this matter and ensure that PeopleConnect adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.Initial Complaint
03/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This business is an on-line personal search engine. They web crawl and data aggregate information in attempt to suggest this information is factual about individual people. This information can be wrong and lead to impressions by people seeking information about other people as truthful. The information could be nefarious or criminal that is not true or fake. That is wrong.Initial Complaint
02/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This website violates CCPA privacy opt outs. They are exposing my public information and their opt out process doesnt work. At most, it temporarily removes your info. But then a month or so later and its back up again. This is a violation and puts people at risk, especially when involved with domestic disputes. They refuse to permanently remove my record.Initial Complaint
02/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This business is putting personal information of mine out on the Internet. I have asked them no less than four times to take it off, but they still have not. They are posting photos and information that was posted by a third party on Instagram and ******** which has been removed . This is defamation of character, and I want it off immediately. I want them to contact me as soon as possible to tell me that they have taken this off of the Internet!!!!!!Thank you.Initial Complaint
12/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I found an entire page on idcrawl.com that shows my personal information, this information will be deleted. The following link is an invasion of privacy, you will comply with the removal. this is the link: ************************************************************* FULL PAGE SCREEN SHOT THAT NEED TO BE REMOVED. YOU HAVE 48 TO REMOVE INFO!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
17 total complaints in the last 3 years.
17 complaints closed in the last 12 months.