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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I've engaged this company to reroof my house. The services were unprofessional, and the workmanship was poor, causing water leakage and damaging the bedroom and garage. After they completed the project, which took close to a year, I paid them the total contract amount which is $78,050 and three authorized change orders in the amount of $2,500, $2,050, and $750. They agreed to pay for the repair cost of the water damage, which was $1,500, and was offset from the total amount. They keep billing an additional $3,888 for unspecified items which I never authorized.Business response
07/01/2024
****, Im sorry for any confusion or frustration with Clean Roofing. I believe we resolved this misunderstanding many months ago via phone. Thanks for helping us get to the bottom of it. We enjoyed installing your roof. And as you know it turned out fortuitous that there was an issue- as when we came back to fix that, we noticed some other issues on the roof from other contractors that would have caused problems later. We were happy to fix those. Sorry there was any issue to begin with. Regarding payment and billing issue, I think once we talked on the phone and we spelled it all out and you recalculated that there was no billing issue. We did pay for any repair issues as well- even the ones not caused by clean roofing.
Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.