ComplaintsforBroadcom Corp
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Complaint Details
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Initial Complaint
10/10/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I have purchase a couple of licenses of the VMware Pro and the VMware Fusion that the license will not expire but after they purchase the ****** company they are not allowing to download the software unless you purchase additional support from themInitial Complaint
08/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I cant remove their software from my machineInitial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Broadcom is currently in the process of migrating VMWare to its own site. I do not have access to my product licenses or software downloads, and I need this access as soon as possible. I paid $608.69 on July 17, 2023 for the vSphere Essentials kit, and I was provided with licenses for 3 hosts with 2 processors each, as well as vCenter for centralized management of my hosts. This was before Broadcom acquired VMWare, and up until the past week, I have had no problems accessing my product through VMWare Customer Connect. Since setting up my ******************** account as instructed, I have no products in said account, listed under "Entitlements". It was suggested that I may need to build my profile. This requires a site ID, which I don't have, and the request form for getting a site ID fails to submit the case upon clicking "Submit". I called their support phone number, and when finally connected to an agent, was told that I had to use their support site's live chat feature. This chat function was extremely broken, asking me multiple times to select a language. After finally getting through, the agent was either ignorant of my responses or the responses were not being sent. The chat session was closed by the agent after he assumed I was not responding, but I have a transcript to attest to the fact that I was responding. I want access to the products I paid for. My contract number is **********, my VMWare order number is ********, my PO number is DIG-***********, and my account number is *********. These are all from before the VMWare merger with Broadcom. I have no information from Broadcom on my account or products, and as you can see, I have had no assistance in being provided with this information.Initial Complaint
12/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Raid card from a Broadcom distributor in January of 2022. I have the receipt from the purchase. The card failed in November well within the 3 year warranty advertised by their website (*********************************************************************************). I requested an RMA and provided the serial number from the device as well as pictures of the device (front and back). I also uploaded a copy of the diagnostics which contains the same serial number. I received a response that the serial number provided was "not recognized" by ********************. The card is labeled as Broadcom product, came in a Broadcom box, responds to all Broadcom software, including BIOS. It has performed as expected for 10 months utilizing all the same Broadcom utilities that they provide. I am simply asking for them to abide by their warranty. I am more than willing to send the device to them for their examination if they believe that it is a counterfeit. But I'd need an RMA for them to accept the product.Customer response
12/26/2022
I'd like to withdraw this complaint. The business in question did get back to me and convinced me that I was sold a counterfeit product. I've now taken this up with the distributor in question. Thank you for your help!
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.