ComplaintsforAll Star Wheelchairs
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Received lighweight motorized wheelchair on 10-16-23 with defective (damaged) battery. Called that day and reported issue and was told no individual batters in stock and they were expecting stock within 1 to 2 weeks. Called several times after 2 week period and left 5 messages, which were never answered, The only time I spoke to anyone was when I was lucky enough to have someone available. When i finally did reach a real person, I was told the batteries still were not in stock. I confirmed they did have the wheelchair we received in order (with a battery included) and asked if I could have a battery out of one of their chairs in stock that they could replace when the batteries came into stock. I was told that "would not be fair to someone who wanted to order a chair" and asked "how about some fairness for a customer who's already paid and received a chair but is unable to use it". On ***** (almost a month after we received the chair) we got a call that the battery was on its' way and were given a *** tracking number. As of this today (11-17-23) the *** website notes that the delivery has not moved past the label making stage; it appears it has not even left the company yet..We need this chair for Thanksgiving holiday travel, and at this point it's doubtful we will receive it in time.Business response
12/23/2023
Hey there -
The complaint for ********************************** has been resolved - we sent her a new battery as she was having issues with the original one as well as gifting a second spare battery to help make up for the long shipping time. I'm terribly sorry for the late response - please reach out to the customer.Initial Complaint
06/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I spoke to someone identifying themselves as ******. I'd contacted the office June 5th to inquire about getting an additional joystick mount. I tried to explain that my attempt to unscrew the mount and move it failed because the s**** stripped seconds after I tried. I used the tools I was provided with the wheelchair. I was sent a video showing me how to move the wire, but not the mount. I also asked could I return the chair and was told I could not return the chair. ****** told me that All Star does not sell the mount separately from what is provided with the chair. I was also told it will take weeks to solve my problem. In my conversation with ******. I was not assured that I would be helped at all. I told ****** I am running out of time of getting a mount for the left side of the chair. I intend to travel and cannot use my right hand to drive the wheelchair for long periods of time. I'm a disabled individual and am perplexed by my being treated this way regarding a purchase for All Star Wheelchairs. I need another joystick mount because there is no way to get the other mount off the right hand side without damaging the wheelchair. I'm worried I'm left to dealt with this on my own.Initial Complaint
10/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
see attachedBusiness response
10/28/2022
Hello ******, we are not sure what your issue is. If you have any questions regarding your chair feel free to call or email us Monday through Friday, 9am to 5pm PST. We'll be happy to help you with any issue you may have!
Email: **********************************
Phone: **************Initial Complaint
10/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a wheelchair from them it was delivered Oct 14. Turns out I do not need it. I had 30 days to return it in. There customer support staff said they would email me the necessary label. I have not received the labels. When I call there number, I get a recording from the phone company telling me the call can not be completed at this time. I sent the Company an email. I have tried for the last three days and have not received a response.I need the labels to return the chair, an explanation and a refund of my $1649.99 from their CompanyBusiness response
10/28/2022
Hello *******, as you can see via the attached picture one of our support reps clearly emailed you a label to ship your chair back with. We are a little confused to what the issue is and would love to hear from you so we can fix whatever the issue is.
Get in touch with us Monday - Friday 9am to 5pm by email or phone:
Phone: **************
Email: **********************************
Thank you!
See Attachment/File: image 3.pngBusiness response
10/28/2022
***Document Attached***
image of ** clearing sending the shipping label via email.
See Attachment/File: image 3.png
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
8 total complaints in the last 3 years.
5 complaints closed in the last 12 months.