ComplaintsforTailornova
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up for a online pattern making software from a company named Tailornova 3 months ago. The program I signed up for was their "Beta ******** *** agreed to pay $29 a month for use of their software. Approximately 2 weeks after attempting to work with Tailornova software, I decided that it was not what I needed, so I emailed Tailornova twice requesting **************************** but never received any response from them. Instead Tailornova continued to bill my cc each month. I then contacted my cc company & was given a phone number my cc company found listed for Tailornova company (which appeared on my cc statement as " Bootstrapfashion " only to find out that the person that answered the phone had no knowledge of Tailornova's existence. Finally after checking the Tailornova website several times, I realized that they actually had no reliable contact information. I am requesting a refund in the amount of $58 for charges taken from me after I requested cancellation of service.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.