ComplaintsforThe Betty Mills Company, Inc.

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a cushion through betty mills. It was a yellow air cushion measurements 18x16 and I received a 16x14 purple cushion. After sending all information to the company they refused to fix the mistake and claimed it was the correct cushion when clearly it was not. Then I was told I would have to pay for it to be shipped back, if I wanted the correct cushion shipped. I'm extremely angry and refuse to purchase anything else from this company as well as tell others not to support them.

• Initial Complaint

  06/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I believe, based on what happened with this transaction, and what I read in the Betty Mills feedback, that this is a bait and switch. On May 8th, 2024, I purchased a Medline reclining, #MDS808550 wheelchair from Betty Mills Co. PO#**********. This wheelchair has chrome plated metal hand rails on the rear wheels. I searched awhile to find a decently priced chair with the chrome hand rail as standard. Most, I confirmed this with a call to Betty Mills. When we picked up the chair, it had obviously been opened before & taped up, with tape everywhere. When I got it home, I checked for hidden damage, found none, but discovered the hand rails were a cheap pebble finish black plastic, not chromed metal. We called the same day & talked with service tech *********************** & advised about taped up, weak, wrinkled pkg, & the cheap black plastic hand rails.He called back, agreed the wheels were supposed to be chrome. He would submit problem to Medline. Was called back by a **********************, she say's don't talk to ***** anymore, only her.She said she was sending us a return label, but WE have to pay to ship the chair back.Then she advised me that the hand rail was black plastic, and only looked like polished chrome in the ads. I had to send pics.Sent pics of *************** she emailed us a receipt.I contacted the bank, & then have not heard from Betty Mills for weeks now. BAIT & SWITCH, Very rude return specialist. ...

  

  Business response

  06/10/2024

  Hello ******,

  Thank you for your patience and apologies for the confusion and the product detail information.

  At this time, we have communicated the issue with the item detail with the manufacture Medline.  Based upon the details no return is necessary at this time; please feel free to use, donate or dispose of the item.

  We will be processing a refund in full for the order to your Credit card ending in 3447.

  If you should have any questions or additional concerns please feel free to contact me directly.

  **************************;
  Director of Sales / Business Relations
  ********************************************************************************************
  ********************************************************
  PH ****************** / FX ************

• Initial Complaint

  02/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I don't who or what betty mills is or was, but the bogus shit-stained company is a spam ****.The bbb should understand because all the bbb is chlamydia c**** and prolapse licing cocksuckers.betty mills must die.bbb must die.Have a nice day, **** leakage b******

  

  Business response

  03/15/2024

  Hello we are sorry for your experience, however we do not have enough information to understand how we can help.  Are you receiving excessive advertising?  If so, what form, email or ads on websites? -Betty 

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  November 19th, 2022 $58.66 Ordered Glucose products for Diabetics and they never arrived and after leaving many messages they never ever returned my calls!

  

  Business response

  02/07/2023

  Hello ******, 
  
  Thank you for addressing this for **************  
  
  In regards to the complaint; the order issue was addressed the same day. 
  
  Original shipment was disputed; ***** advised that he did not receive the 6 out of the 10 that were shipped.  We had submitted a reshipment request however we were advised that the item was out of stock with no ETA date.  Once advised of that information from the warehouse we processed a refund accommodation for the customer on 01/13/2023.
  
  Attached is a Copy of the notes and timeline. 
  
  
  **************************;
  Director of Sales / Business Relations
  19 ****************************************************************** 94401
  ********************************************************
  PH ****************** / FX ************
   
  

  
  

• Initial Complaint

  05/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had done a search engine for a product I get regularly and currently because of health issues and transportation discrepancies. I know I can or have in the past month been able to get product at a, ************** , in ************, **. The price of the product is or was then $1.99 a piece. So in Bettymills.com ad it showed 70 count and now it shows 30 count on main frame before you click on product. so my assumption when a bought it was great and even after click on it for details same manipulation it didn't say pieces but rather count and sheets was not even on the detail from what I saw. The second issue, was when I received product I get a packaging slip with manufacturing (*******) and it looks as though it is being sold to BettyMills.com and they just shipped to me??? And after I complained by the matter impersonal email was sent to me on how I will get charged a 10% restocking fee and I have to pay shipping and I was already charged an extra shipping fee. This is gouging and misleading as a company. I have not sent back and I have put a dispute on charge by USbank credit card as I will send back if shipping is paid as I a consumer am not paying $30 for nothing but a game of gouging and advertisement misleading by a 3rd party or a unbonded company.

  

  Business response

  06/01/2022

  Hello *******,

   

  Thank you for providing the details and the issue for the item advertised. 

   

  I have reviewed the details of the order, item and issue.  I have advised that due to the issue with the confusion in title and Unit of measure; it should not be your responsibility to return the item.  I have requested that they issue you a Prepaid Return label and once returned we will process a Refund in full for the item, shipping and sales tax.

  I will E mail you directly once I have the return label.  In the event that you would like to reach out to me directly please feel free to do so - ********************************************************

   

  Sincerely,

  ****** Hamzelue
  Director of Sales / Business Relations
  19 ****************************************************************** 94401
  ********************************************************
  PH ****************** / FX ************

   

  Customer response

  06/01/2022

   
  Complaint: 17284133
  
  I am rejecting this response because: This was what they should have done prior to having a Giemona ******* contact me twice as if she were representing the company and power riding on my purchase. It is unprofessional and caused a ucky business transaction. Along with the purchase slip having the actually manufacturers name. Also I am limited transportation and it is inconvenient for me to send back at all. 
  
  Sincerely,
  
  *********************************

  

  Business response

  06/01/2022

  Hello,

   

  All the details should have been reviewed carefully prior before proceeding with the return.

   

  In regards to the return; we will be happy to set up a Call Tag.  This is allowing a ***** Driver come to Pick up the package, and will have the label on them.  The package would simply need to be left out for pick up.

  Please advise if you would like me to proceed with this as a return option instead.

   

  Sincerely,

  *********************
  Director of Sales & Business Relations
  The Betty Mills Company
  ******************************************************************* 94403
  ********************************************************
  PH ************
  PH ************ option 1
  FX ************

  Customer response

  06/02/2022

   
  Complaint: 17284133
  
  I am rejecting this response because: again the company has sent another personal email with a logo attached . I find this disturbing and now they want me to place the box outside for anyone to come pick up and then say I did not send back and retaliation. A ********************* wrote:

  with here name as the email sender:Hello *******,
  
  I had replied to your Complaint on BBB and after reviewing your order details; based on the issue you should have
  Been provided with a prepaid return label. 
  
  I have attached that, and have advised our returns **** that once returned we will issue a Refund in full back
  to your Credit card ending 4009.
  
  
  ****** Hamzelue
  Director of Sales / Business Relations
  19 ****************************************************************** 94401
  ********************************************************
  PH ****************** / FX ************
     ******************

  I find this really unsettling and Harassing. No, it is not an acceptable fix.
  
  Sincerely,
  
  *********************************

  

  Business response

  06/03/2022

  Hello *******,

   

  I have set a Call Tag Pick up for Monday 6/06/2022. 

  Please have the package out or available for the Driver to retrieve on Monday.

   

  I will monitor the return and process the refund once return is completed.

   

  Sincerely,

  ****** Hamzelue
  Director of Sales / Business Relations
  19 ****************************************************************** 94401
  ********************************************************
  PH ****************** /FX ************

  Customer response

  06/04/2022

   
  Complaint: 17284133
  
  I am rejecting this response because:
  I am not a robot and putting a box outside is not a fix? Fix the problem? I paid for the product I use regularly and the 3rd party company mislead to *****? They got caught and need resolution and they want the same behavior. They have power when one wants their product?
  Sincerely,
  
  *********************************

• Initial Complaint

  04/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  March 2022 order placed

  

  Business response

  04/05/2022

  Hello *****,

   

  On 3/21 we had E mailed back to you through our Help Center.  The last communication from you there was not a specific Quantity listed for the order based on exactly what you were trying to order.

  We will be happy to assist with a return or a replacement however, we are unsure of the quantities.  Attached is a copy of the order that was placed online.  You had order Qty 18 of the Iron, and 1 set of Medline Wheels.

   

  Please advise on what you were intending to order.

  Thank you, 

  ****** Hamzelue
  Director of Sales / Business Relations
  19 ****************************************************************** 94401
  ********************************************************

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩