16 Customer Reviews
Sort By
Review from Mady O
1 star07/03/2024
I was a PC perks member, so my subscription auto renewed. I would receive an email letting me know it was about to renew in a couple days and had time to delay the order or say yes, send it. Well, this time I received zero warning that the auto renewal was coming up and they just charged my account almost $400. They couldnt email me to say heads up, youll be charged, yet had no problem emailing me to say we charged you and your order is on the way. Currently disputing with my bank. My advice is, if youre a perks member, be vigilant of when theyre going to take your money, because apparently they dont warn you anymore. Also, use a credit card rather than a debit card, as its easier to dispute!
Rodan + Fields Response
07/31/2024
Hi, we are very sorry to hear of your experience. A member of our ************* Team will be reaching out to you to gather more information so we can help you resolve this situation. Thank you for bringing this to our attention.Review from Madison L
1 star05/28/2024
My debit card number was stolen and the fraudster immediately tried to charge over $5,000 on my card at Rodan + Fields. One charge was able to get through and now I'm waiting for a refund from the bank.Rodan + Fields Response
05/30/2024
Hi *******, we are very sorry to hear you may have been a victim of credit card fraud. A member of our ************* Team will be reaching out to you to gather more information so we can help you resolve the situation. Thank you for bringing this to our attention.Review from Patrick C
1 star05/26/2024
Rodan + Fields has charged my bank account without authorization. I have never even heard of this company. I cannot get ahold of anyone and need this refunded immediately before I take legal action.Rodan + Fields Response
05/30/2024
******************. Thank you for bringing this to our attention.Please be assured that Rodan + Fields does not condone fraudulent activity and we would like to do our part to help resolve this for you. We sincerely apologize that this happened to you. We can assure you that this was no fault of Rodan + Fields, and we do not engage in fraudulent activity, and what you experienced is not typical of our Rodan + Fields business processes. It appears that you were *** have been the victim of credit card theft and that someone attempted to use your information to place orders. Our records show a member of our ************* Team has reached out to you via email to assist. We kindly ask for you to respond to our ************* Team to so that we *** further assist you. We do apologize for any inconvenience and frustration this *** have caused.Review from Amber G
1 star04/20/2024
Second time Rodan + Fields has charged my account due to a subscription I did not sign up for. I spent hours on the phone getting it sorted out and finally got a refund the first time but had to wait until the product I did NOT order to arrive so I can then return it. A few months later I am charged AGAIN!!!!! I had to call and go over all of the same information again. They sent all of the confirmations to an email that did not exist and would not change the email to my actual address so that I could receive the confirmation. This company is ILLEGAL and not ok!Rodan + Fields Response
05/03/2024
Hi, were so sorry to hear you had challenges with repeat orders. Our records indicate that our ************* team called you twice and left voicemails for you. Unfortunately, they did not receive a response. That being said, we can confirm that your account was closed on April 20, 2024, and a refund was issued in full in the amount of $148.00 on the same day. Thank you for bringing this to our attention.Review from Paige H
5 stars01/13/2024
Anytime I have had an issue with a delivery, return, etc Rodan and Fields has always helped solve my issue. They have the most helpful customer service department I have ever worked with. They truly care about putting the customer first.Rodan + Fields Response
01/25/2024
Hi, we are pleased to hear of your experience communicating with our ************* Team. We strive to provide the best possible care. Thank you for sharing your feedback and experience with us. If you have any additional feedback, please reach out to ********************************************* you again.Review from KINDRA S
1 star12/31/2022
I was awarded a $250 voucher from a lawsuit against the company for lash boost. I ordered three eye creams and paid with the voucher. My order was placed on Dec 13 and then they cancelled it. After many chats, e-mails and finally a 30 min call, I still have no resolution. I finally have a case number so Ill continue to follow up. Unfortunately, what it seems they are doing is making it impossible for customers to use the vouchers awarded from the lawsuit.Rodan + Fields Response
01/09/2023
Hi, thank you for bringing this matter to our attention. We are very sorry to hear of your experience. Please know, this is not a typical experience with R+F. We understand you were able to speak to our ************* team regarding your order, and they were able to correct the issue for you. We apologize for any inconvenience this has caused you.Review from Cindi G
1 star12/07/2022
R+F charged my credit card without authorization in early November 2022. I had not purchased and was not shipped any product since February 2021. They are telling me I am on a 60-day auto-fill program. That is obviously not true because it has been over 18 months (over 540 days) since they had shipped anything to me. I was never auto-shipped any of their products. I immediately contacted the person who was my rep and she cancelled my account, but they wont remove the unauthorized charge. I asked ******* for help again and now she claims that she quit the company last week so she wont do anything to assist me. Whenever I email R+F I get only a form response accusing me of being on auto-ship. No one at R+F will address the unauthorized charge or remove it from my credit card. I reported the unauthorized charge to my credit card company and it is under investigation.Rodan + Fields Response
12/08/2022
Hi, were sorry to hear of your experience. Our records indicate you enrolled as a Preferred Customer (**) in September 2020. Per the ** ***** Terms and Conditions that must be agreed to before having an active account, it clarifies that as a ** member you will be on auto-charge flexible subscription program. As a ** member, you have the option to delay your order up to 1 day before your order date if you're not needing an order at that time. We understand you were able to email with our ************* team who was able to ensure your ** account has been closed and your order was refunded in full. Please allow 3-5 business days before you see the funds back into your account.Review from Joseph J
1 star10/04/2022
I have never heard of this company, until I was a victim of fraud this past week. Someone used my information to subscribe me into a weekly recurring charge that occurs every Tuesday for over $200 ... You have been charging my credit card each week. I DONT WANT THIS SUBSCRIPTION AND I NEVER SIGNED UP, SOMEONE FRAUDULENTLY DID. I have notified my credit card company, but since it's recurring it keeps charging even with a new number because of **** updater. For this I have gotten my attorney *************************, from ************** involved. I also have filed a police report against the fraudster and the company. Please remove myself from your company's subscription that I never signed up for or legal action will pursue. I and *********** have spent hours but no one answers always put on hold then someone hangs up on us I have records showing being on hold for over 40 minutes to just be hung up on. Please resolve this NOW.Rodan + Fields Response
10/06/2022
Hi, we are so sorry this happened to you. Our records indicate you were able to speak to one of our R+F Team members on October 4, 2022, who was able to refund you. You should receive your funds within 3-5 business days depending on your financial institution. We appreciate you bringing this to our attention.Review from Elizabeth M
1 star07/07/2022
I have cancelled being a consultant more times than I can count. I keep getting emails from them! Whenever I say I'm not a consultant and to stop harassing me, they just send back instructions on how to renew!!! I've spent hours on the phone -- absolutely no help.Rodan + Fields Response
07/08/2022
Hi, were sorry to hear of your experience and the inconvenience this has caused you. Our records indicate the termination form was not completed correctly and when asked to correct it we did not hear back. We will have a member of our team reach out to you to assist in closing your account. Thank you for bringing this to our attention.Review from Nisha E
1 star07/01/2022
This business is scam they charge my credit card without sending me any product even though I already cancelled my membership. I tried to resolve the problem I found out they use my credit card to a different member. I cant even call the customer service they either drop my call or transfer you to different departments and then drop your call again when you finally speak to someone.Rodan + Fields Response
07/05/2022
Hi, were sorry to hear of your experience with R+F. Our records indicate only your Sponsor attempted to reach us on your behalf. Our ************* Team was able to speak with your Sponsor, and they issued a refund on 6/20 and 7/1 in the amount of $107.75 each. Please allow 3-5 business days before seeing the funds back into your account. Thank you for bringing this to our attention.
Customer Review Rating
2/5stars
Average of 16 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.