ComplaintsforCFS Investments
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Complaint Details
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Initial Complaint
11/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debit with velocity city investments LLC. I do not have a contract with ******************** a.k.a. CFS investments they did not provide me with the original contracts as requested.Business response
11/08/2024
Dear ******* De La Osa and BBB Representatives,
Thank you for bringing this matter to our attention. We understand that you are concerned about an issue related to an unsolicited account. However, after reviewing our records, we could not locate any transaction or interaction associated with your name, contact information, or details as provided in the complaint.
It appears there may be some confusion due to a similarity in business names. We are a CFS Investments DBA Champion Financial Services, we are in the business of car title loans. Based on our investigation, we have not identified any records linking your account to our business.
If theres any additional information you could share to help clarify this matter, we are happy to review it. Otherwise, we recommend contacting the company you initially intended to reach.
Thank you for your understanding.
Sincerely,****** ******
Managing Director
***************************************************************
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Initial Complaint
07/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company is a scam. Tactics include phishing from an alternate "833" number along with an email that looks secure.They will ask you to submit bank statements, tax info, private information, etc Do NOT talk to this company.Business response
07/16/2022
We are very sorry that you feel this way.
Our licenses are listed in our website. For ********** we are licensed by the **** (********** Finance Lenders Law License Number: ************. We follow very strict guidelines to get customer's pre-approved and according to CA licensing,we must run credit. For this to happen we need specific customer's information.Once we have any customer pre-approved, we need documentation so that we can do the underwriting and verifications (QA). This is a standard procedure we follow for every application.
In order to receive documentation, we offer our customer's 3 options (upload directly into their online application, they can email them or they can text documents to us). We do use a 833 number to receives documents via text.
We are audited periodically by the ****, therefore we need to gather specific documentation for every loan. We follow very specific guidelines to verify income as we need to make sure that all our customers will have a way of paying our loans back. We also, need to obtain specific information (address, DOB,SSN, and others) to be able to run credit, as it is obligatory for Californias licensing. We do not ask for any tax specific information, other than the SSN.
Our employees also must take lunch breaks and if a customer calls during a lunch break, the rest of team members will do their best to assist the customer, but as soon as the employee is back from their lunch they call back the customer to follow-up with their process, questions.
We are 100% compliant and follow the specific rules and regulations that we must follow in order to stay in compliance with our licenses.We hope this information answers your doubts and you can rest assure that for us compliance is what we live by.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.