ComplaintsforMAS Financial

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  MAS financial is retaliating with harassing phone calls. The last statement by them was LIbel in that they stated that i refuse to insure my car which is an outright lie and designed to make me look bad. I want restitution for that. They call me again and make threats that the phone call is recorded and demand my attorneys name which i do not have to give. We are never more than two weeks late on our payments, we satisfy our burden by paying their late fees and again its never more than a month late. I am tired of hearing from these people sometimes as much as twice a week. Respondent says that phone calls are recorded and id like copies of such recordings. They are demeaning and harassing and i want it to stop before i take legal action. Anything from MAs financial from this point out will be viewed as retaliation per attorney.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This business harasses me all day every day and every month. I am being told I owe ****** from ******************* and ****** From *******************. They are accusing me of being 3 months behind on my car payment loan and I have proof that I have been making my payments. I feel this company is involved in some type of scheme or scandal where they are stealing the money from customers and falsely accusing that they are not getting the payments. Please help me with this company. My last payment sent was in March 7th 2024 in the amount of ****** and March 12, 2024 in the amount of ****** . My next payment is due April 15th 2024. They are accusing me of not paying Jan, Feb, or March payments . I paid February payment in March. I only owe ****** Again they do this all the time. The harassment never stops.

• Initial Complaint

  04/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Dear Mas Financial,I am writing to dispute the alleged debt currently being pursued by your organization, which was purportedly acquired from Mas Financial. It has come to my attention that this debt is subject to the arbitration agreement outlined in the *** Communication agreement, to which I am a party.I am aware that initiating arbitration involves significant costs, and given that your organization likely acquired this debt for pennies on the dollar, I am offering you an opportunity to settle this matter amicably before pursuing legal action. I propose a settlement amount of $6,000, which accounts for the mental distress, anxiety, emotional distress, and financial hardship that this situation has caused me.Furthermore, as part of the settlement agreement, I insist on the following:Payment of $6,000 as compensation for the aforementioned distress and hardship.Removal of any reporting of this debt from all credit reporting agencies.This settlement offer is contingent upon your prompt response and compliance within [reasonable timeframe, e.g., 30 days] from the date of this notice.In accordance with 15 USC 1692c(c), I demand that you cease and desist from all illegal activities and mediums of communication regarding this debt, including any communication on a consumer report, except for your response via mail with a settlement check or a letter notifying me of the deletion of the account from my consumer report.Should you choose not to accept this settlement, I want to make it clear that I am fully prepared to initiate arbitration proceedings. The associated fees and costs will be substantial and include:Filing Fee for both parties.Arbitration Initiation Fee.Arbitration Deposit.Legal Costs incurred throughout the arbitration process.It is in both our interests to resolve this matter amicably and avoid unnecessary expenses associated with arbitration.I expect a timely response to this notice, and I trust that we can reach a fair resolution.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They keep harassing me I cant even grieve they keep calling saying I owe money and DONT I might have been a few days late but Ive just never not payed my car note and they keep harassing me about insurance I have insurance they want me to pay they insurance and mines and they have called people thats not even on my references or even if they are they breached confidentiality with calling and telling all my business instead of just telling them to tell Me to call them told someone all my business and business thats not true at that

• Initial Complaint

  02/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is for Planet Fitness in ******* **. I did not know there was a fee for late payment. And also I did not know there was a payment of $49 to be paid. I did not see any of this when I had signed up. I looked at the website but didnt see anything about the late fee or $49. I would like this to be taken off of my account so I can just pay the regular membership. Thanks

  Business response

  02/28/2024

  Upon reviewing this complaint it appears to have been misrouted and the body of the complaint names planet fitness and this was sent to MAS Financial services. 

  Thank you 

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  So they had my car repossessed and the whole process after that was handled in a way that Im pretty sure is illegal. They have my no notice of the car being repossessed, they wouldnt tell me where the car was, and they were very rude. They have already sold the car and i havent even received any bill of sale nothing in the math that would even indicate i do have the car anymore just sending me car notes to an address that i never have them. Also they work with a car lots that scam people. They allow the car lots to add fake jobs to your credit report so it looks like you make more money so you get approved for them. Its all very sketchy and unprofessional be cautious. I have also included a picture of the fake job and mas financial popping up at the same time. I have never heard of that place or even seen it but apparently i work there.

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mas financial has threatened and harassed me mulitple times. I have also received harassing messages from a text app number stating i need to get a job and pay my bills 10 min after i paid to get my car out of repossession. This company is never willing to work with you about a payment. They also somehow found my new address when i never gave it to them or updated it. Here is an example of how they speak to me and this is an email from ******************* she quoted SUMMER REDDERSEN, Your file was sent to me by your precious rep ******* If you are unable to understand that you are in default of your contract and you were given a deferment to avoid staying in this situation and help you get caught up then we need to schedule a pick up time for this vehicle. It is more than clear this is an affordability issue and you cannot pay when you want or can. We will gladly take this vehicle off your hands AGAIN if you cannot pay on time. You were already repossessed earlier this year, and nothing was learned from that experience. We will not continue doing this every month for another 3 years. We need $350 today 5pm or have the vehicle ready because you will not have it by 11/24. Its up to you if you need this vehicle or not. Have a great day. My carnote is actually 320 not 350 also.

  Business response

  11/17/2023

  Dear Summer,

  
  MAS Financial appreciates your feedback and takes customer complaints very seriously. We can assure you that we will investigate this matter. While we investigate, we may have a manager reach out to you for additional information and would greatly appreciate your cooperation. Once again, Mas Financial appreciated your feedback on our customer service as we are always looking for ways to improve.

  
  Sincerely,

  
  Mas Management

• Initial Complaint

  11/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Mas finacial is not processing my auto mated payments on time they are giving me a hard time I solely asked for automated payments as I have given them all my bank and personal information I am left to them not processing my payment on time which is given me a late fee payment I have tried talking to a customer service and they just leave me to no avail with no help very unprofessional on their employees

  Business response

  11/03/2023

  Dear *********, 

  We changed processors for our recurring payments in September. It looks like your recurring payment was set-up after the transition cutoff and didn't make it onto the new system. I apologize for any issues this may have caused. 

  I have gone ahead and reviewed your account for credit reporting and late fees and made any required adjustments. I have also gone ahead and set up your recurring payment in the new system. 

  We appreciate your patience during this transition. If you need further assistance please reach out. 

  Sincerely, 

  MAS Financial. 

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Their policy Is that they will pay for half of any repair for a vehicle they financed, they said I just needed 3 quotes and the other half, but for no reason explained to me they denied it, I still owe **** on the vehicle and the repair costs **** and is in drivable still at one of the shops that I received a quote from collecting 100 a day storage fee, i **** like them to uphold their side of the repair

  Business response

  05/10/2023

  It is not our policy to assist customers in repairing their vehicle it is the customer's responsibility. We will assist from time to time but in this case **************** told us he did not have 1/2 of the money to repair the vehicle and two it is not worth to invest almost $8,000.00 to repair it. This is a 2013 vehicle so it's 10 years old. Not a very smart business decision. 

  Customer response

  05/11/2023

  I have already paid half of the cost, two-I have to pay back what ever MAS pays so how is it not a good business decision?? Im the one who ends up paying all of it, 3rd- if the car does not get fixed it is not in my best interest to continue to pay on a loan for a car thats undriveable. So basically in the interest of good business decision making, ***** should do the honorable thing and pay half , the original loan will continue to be paid plus another **** for the repair, like I just started I have already paid half 

• Initial Complaint

  04/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  18 U.S. Code **** (2)- Fraud and related activity in connection with identification documents, authentication features, and information states: (2)knowingly transfers an identification document, authentication feature, or a false identification document knowing that such document or feature was stolen or produced without lawful authority;As well as 18 U.S. Code **** (7)- Fraud and related activity in connection with identification documents, authentication features, and information states: (7) knowingly transfers, possesses, or uses, without lawful authority, a means of identification of another person with the intent to commit, or to aid or abet, or in connection with, any unlawful activity that constitutes a violation of Federal law, or that constitutes a felony under any applicable State or local law;the account that is being reported as fraud is listed below:MAS FINANCIA- 7204**I have provided a screen shot of the privacy section from the MAS Financial's website. It states that you do not share information with third parties. Yet, You furnished information on my credit report with out my permission 15 U.S. Code ****b - Permissible purposes of consumer reports states in section A(2)- (a)In general Subject to subsection (c), any consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2)In accordance with the written instructions of the consumer to whom it relates.I never given you written instructions to share my information with any third party. As a consumer I expect this matter to be taken seriously and expect fast correction

  Business response

  04/27/2023

  We pulled a bullseye to verify if we are reporting accurate to the credit reporting agency's and have verified that we are. We have received several disputes that you have filed and we have responded to the agencies that we are reporting correctly. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩