6 Customer Reviews
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Review from Jacob K
1 star10/11/2024
*************** cannot effectively handle warranty claims for known-defective productsReview from Andrew M
1 star09/09/2024
Hello,Writing as customer, based in **************, ********I been ignored by intel services for the past 2 weeks after contacting Intel Live Agents to seek assistance for a faulty 13th gen **** So far every Intel Live Agent person I talked to just said or asked to wait for more and more and more and so on. Promising that I would get contacted by a "Warranty Team" that would assist me further with the warranty process... CPU itself burned out after 1 year of use. Today I even decided to make a call from ************** to *** customer support, to simply get the same treatment as the live agent do... "I have notified a person in charge of... ","You will be contacted by the case owner","expect an update from us within the next 24 to 48 business hours" and so on....". I have no idea how to make Intel help me with my case despite proving proof and all info I was asked of, that I am eligable for a warranty replacement or some form of compensation. All I get are empty promises that somebody will help and get in touch with me.Review from Lengfeng Y
1 star08/21/2024
Hey everyone,Im feeling incredibly frustrated and just need to vent about my awful experience with Intels RMA process.It all started when I discovered that my *****k processor was faulty. I reached out to Intels customer service, and after some back and forth, a manager agreed to send me a *****k as a replacement. I was pleasantly surprised by this offer, thinking that Intel was really stepping up to the plate to make things right.However, when I received the package, it wasnt the *****k I was promisedit was another *****k. Naturally, I contacted Intel again to let them know about the mix-up. They instructed me to ship back the wrongly sent processor, and once they received it, theyd send me the *****k I was originally promised.I followed their instructions and sent the processor back. According to the tracking number, it arrived at its destination last Friday. But instead of getting any updates about the *****k, I received an email saying that I had received the replacement *****k and that I now have 30 days to return my faulty unit. This email made me question if the person who sent it was even aware of the situation.I immediately replied to the email, explaining that Im still waiting for the *****k as promised, since I know the return has already arrived. But since then, Ive heard nothing back. Ive tried calling Intels customer service multiple times over the past three days, and every time, Ive been unable to reach an agent. Yesterday, I was on hold for two hours before finally giving up.I chose cross-shipping for this RMA, which means Ive already paid for a new CPU and need to ship back my faulty one to get my money back. But at this point, Im stuck in limbono response from Intel, no replacement *****k, and Im just left wondering what to do next.Has anyone else experienced something like this with Intel? Im really at my wits end here and could use some advice on what to do next.Review from Kenneth V
1 star08/07/2024
Got a 14900KS in may and started to have problems in July i asked intel for a rma just to get ghostedReview from Elieser C
1 star05/07/2024
Intel has a problem, they pushed the limits of their 14th gen ***s and thus have a high failure rate and customers are returning them at high numbers. So what do they do? They forced me to get a written letter from my friend who got my the *** in the states since Im deployed (military) and it was difficult to get them where I was. It was shipped sealed and its a genuine product. Sent them various screen shots of this. Btw good luck trying to talk to someone on their customer service number under the boxed cpu option as the call falls dead and no one picks up. Anyways, I asked them how this letter should be written, they said we dont know lol they sent me an email to wait up to 3 days for them to figure out HOW this letter they want should be written! 3 days go by no response, and reach out to them again and now they want me to wait an additional 24 hours to get an answer. Moral of the story? DONT BUY INTEL CHIPS! Go with **** When you know you have a BAD batch of products just be a RESPONSIBLE company and refund or give your customers a new one. No hassle just own your mistakes. These ***s arent cheap.
Intel Corporation Response
05/15/2024
The reporting Party (RP), using a Gmail email, not a DOD email, was asked to provide a proof of purchase document which is a standard request to prevent fraudulent returns. This POP did not have the RP's name on it. To assure the purchase was made by the RP, a letter was requested by the person listed on the invoice. This is a simple statement. At the time of this writing, the warranty transaction was approved.Review from Kevin M
1 star02/01/2024
Worst customer service I had ever received. Left me waiting for a supervisor for over an hr and never received one. They will keep you in a loop so you get tired and dont collect your money and that way they dont have to honor their *************** I didnt had to send the item back and the money was going to be sent no problems, 2nd they changed their version and just offered a weak apology, never honored or made it right . I had to send my item after 4 days contacting them to provide the info, really bad or the worst customer service ever. Shame on you ******************** .-***************************Intel Corporation Response
02/05/2024
Reporting Party (RP) opened a case ******* for a reported defective processor on January 30th, 2023. RP advised he had taken the device to a repair facility prior to contacting Intel and making the warranty request. A refund was approved on January 30, 2023 and a prepaid shipping label was provided. On February 2, ****, the RP called checking the status and was again advised that they needed to return their device to ******************** to receive the refund. February 2, ****, (AM) the RP called and was called back numerous times by Intel Customer Support on some occasions in ********* increments. On February 2, **** (Afternoon) the RP demanded a refund immediately or he would escalate to the civil authorities to which he claimed to work.As of February 5, ****, (AM) the case is still open, Intel has not yet received the RPs device. As ******************** has assured the RP multiple times, once Intel receives the device and authenticated a refund will be promptly issued using the information provided by the RP. The RP was advised again that his device has not yet been received by Intel.Intel Corporation Response
02/05/2024
Please note, the date above should read January 30, ****, Not 2023. My ApologiesIntel Corporation Response
05/15/2024
A refund was issued in February 2024 after the RP's device was received as requested.
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