ComplaintsforGLS US

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Initial Complaint
10/10/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was previously sent a check from the *** in *****, **. The check was sent to my grandmother's address & the delivery requested a signature upon receipt. Notification that a delivery was attempted was NOT left here. Your company returned the check to the ***. NO footage from my cameras supports anyone EVER came here in the last 30 days.CCC made contact with us recently & advised the return of the check. I advised CCC Wednesday would be a day when someone would be home the majority of the day to sign for the delivery of the ******** a result I received a delivery text from GLS *************) on 10/9/24 at 10:31 am indicating delivery was coming between 9:40 am and 10:10 am, ridiculous considering the notification was after the time the delivery window.I stil have NOT received by delivery!At about 1:30 pm I received a call from a female at *** advising me they could not make it by 12:30 pm, & she if someone would be there to sign later today. I was being registered and could not talk much. I told her someone would be back at the house in ten (10) minutes.Regardless, the delivery was not attempted or made ALL day.I called in when I came home, and some woman LIED to me by telling me they attempted a delivery at 9:50 am. I argued with her and advised her that we were her then and no one came to the house.Unfortunately, The LIE can be proved since I have a Ring door camera, and a front driveway camera. Neither show ANY delivery attempt ALL DAY. The footage is available for thirty (30) days if you which to watch the ALL day footage.If this check is NOT delivered first thing this morning, I am contacting EVERY agency that can provide assistance to us; and I am also notifying the sender, CCC, to advise them of your horrible delivery and customer service. Hopefully, going forward, they will chose to use another facility to deliver their packages.
Business response
10/15/2024
Dear Akiro,

On behalf of ***, we sincerely apologize for the delay of your delivery from the CCC. According to our records, your package with the tracking number ********* was delivered to you on 10/10/24 at 10:17 AM. Thank you for bringing this to our attention and we are sorry for the inconvenience this has caused you.
Initial Complaint
10/04/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered clothes from an online thrift store. I went online to check the status of my order and found that the delivery was not completed because they didnt have the building code. I contacted them to give the code and they said they obtained that info. the next day I went online to find that the box was sent to be returned. This company did not even bother to contact me via email or phone number to obtain information to help deliver my package. I had to contact them again and they said they werent even sure that the package was still there. Then, they were like come on 15 miles over to a city and you can only pick it up till 5:30 pm. In LA traffic, it is impossible to get somewhere 15 miles away in less than 30 minutes. I work till 5 pm. They were like you can pick it up on the weekend. I am super duper ******. What kind of delivery service is this?
Business response
10/07/2024
Dear Danielle,

We are sorry for the delay of your package and the frustration you went through when trying to track it. According to our records, your ThredUp package (Tracking Number: rhDTg1k1dTPJvfkUDICW) was delivered on 10/4/24 at 9:00am.
Initial Complaint
09/23/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*** tried to deliver a package to my flat on 09/13/24. The package requires an adult signature and I was not home to sign. I immediately contacted GLS on 09/13/24 @ 1302 pm and arranged to have the package delivered on 09/20/24 between *******. I waited until 2100 and no package was delivered. I missed a day of work. I have contacted GLS no less than 8 times trying to find my package. I have never received a call or an email with any updated information. In fact, *** told me to contact the shipper and have them file a complaint in order to get my package delivered. Their customer services agents are dismissive, abusive, and do not offer any solutions. I just want my package. Their online tracking still shows my package is out for delivery on 09/20/24.
Business response
09/26/2024
Dear ******,
On behalf of ***, we sincerely apologize for the delay of your package and the lack of communication you received from our team. We do not want anyone to feel this way about our services, and we have been actively working to improve our customer service. According to our records, your package (Tracking #CA0W1648631) was delivered on 9/25/24 at 5:21 PM. Again, we are very sorry for the experience you had with us.
Initial Complaint
07/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
GLS is the carrier for product shipping from an online vendor I use. When I place my order, it is required that I pay the $7.00 for an adult signature on receipt of the package. GLS collected my signature once, the first time they delivered, and then they stopped. I told the driver he needed to collect the signature that I paid for. He did it the next time, but he has left my package on the porch every time since then without getting the signature. If I'm paying for them to do something, they better DO IT. Since they don't, I should be getting my money back for each of those instances. Many orders at $7.00 each add up.
Business response
07/30/2024
Dear *****,

On behalf of GLS, we sincerely apologize for falling short on our commitment. If an adult signature is included on delivery instructions, then the driver should definitely be collecting one. Could you provide us with one of your GLS tracking numbers so we can look further into this?
Initial Complaint
07/05/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing about the utter incompetence shown with the handling of my Dyson AirWrap order by *** (#**********) placed on May 8, 2024, and charged at $651.14.The order was shipped via *** (tracking # ***************) on May 9, 2024, and marked as delivered on May 18, 2024, at 10:04 AM. Despite extensive searches of my premises, including inquiries with neighbors and building management (Luxer One package office), the package remains unlocatable.Upon contacting *****, I was advised to file a claim with ***. However, *** informed me that the responsibility lies with ***** as the shipper. Repeated calls to ***** over the past three weeks have resulted in a series of delays, conflicting information, and ultimately, no resolution. I have been given three case numbers (#********, #********, #********) with no tangible progress. Today, July 3 2024, I got to know from ***** that *** has rejected that claim saying the order has been delivered. This is extreme levels of sheer incompetence from ***. I am not exactly sure if the *** driver has stolen the order or he/she threw the order somewhere where anybody could have stolen it. The order is unlocatable. I live in a secured building complex where orders are supposed to be delivered in the secure Luxer One package room. Neither Dyson nor *** is taking any accountability for this undelivered or stolen package. They irresponsibly handled my package and I am now out of 700 dollars with no resolution,
Business response
07/11/2024
Dear *******,
On behalf of GLS, we sincerely apologize for this service failure of your Dyson shipper package shipped on May 9, 2024 (Tracking #***************).Thank you for bringing this issue to our attention. We want to make sure this gets sorted out and are working on getting this resolved. We have escalated your Tracking and Case numbers to the Claims Leadership team, so they can work with ***** to come up with a fair solution for you.
Customer response
07/16/2024

Complaint: 21941529

I am rejecting this response because:
This doesn't answer my question. Every time I ask ***** or GLS a question, it looks like they are getting to know about my issue for the first time. I have escalated this case to BBB, the *************************** The *********************** of MN, The **** and The ***** I haven't received a satisfactory response from anywhere. I have lost my 700 dollars, and these companies have failed to help me at all. I have been doing this for the last two months without any results. In my eyes, these companies are absolute thieves stealing people's money and with horrible customer service. I have vowed to let as many people know about their anti-consumer business practices as possible and never do any business with them again.

Sincerely,

*****************************
Business response
07/26/2024
Dear *******,
We do apologize that you feel this has been an unsatisfactory response. We have received the complaint that you submitted via The *********************** and will continue the response through that complaint. We have been attempting to partner with ***** to get you a more satisfactory response and will continue to do so.
Initial Complaint
06/20/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My package was shipped out 8 days ago on 6/12/24 and I have received nothing but running around in circles for them to try and figure it out. Im pretty confident one of their contracted employees stole my package and now they arent responding to the *** HQ. The depot Im dealing with is in *****, **. They dont pick up the phone, they dont call back when you leave a message. Theres nothing more as the customer I can do. Please help me out.
Business response
06/24/2024
Dear *****,

Thank you for taking the time to provide the details of your experience. We apologize for the trouble that you faced when expecting a delivery that GLS handled. This is not the experience we want anyone to have. We do have it noted that your package was successfully delivered on 6/21/2024. We will take note of your feedback to work with our delivery drivers to ensure proper delivery attempts are made.
Initial Complaint
06/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Flaky service for signed delivery. Will not give you a day of delivery estimate. First attempt (6/4) no one is home. Next day (6/5) wait 8am-8pm no attempt is made. Today (6/6) driver rings bell and walks away faster than anyone can get to the door. This place won't take ANY STEPS to assure delivery. Reach out and they promise nothing at all. Tired of companies who just want money and won't actually attempt to provide a service.
Business response
06/13/2024
Dear ***********,
Thank you for taking the time to provide the details of your experience. We apologize for the trouble that you faced when expecting a delivery that GLS handled. This is not the experience we want anyone to have. We do have it noted that your package was successfully delivered 06/07/24. We will take note of your feedback to work with our delivery drivers to ensure proper delivery attempts are made.
Initial Complaint
05/31/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order on may 6th 2024, and the *** company said they attempted delivery on May 9th 2024. They never attempted delivery, someone is at my home 24/7, and we have a doorbell camera. I attempted to contact the company via their chat feature and was told they would schedule a redelivery but they never did. I scheduled a redelivery through their website multiple times and it never came. They never emailed me confirming anything and have not attempted to respond to me. My package is still missing nearly a month later and they appear to be holding onto it forever. The tracking number is ********************. Why anyone would continue to use them for shipping purposes if this is a normal practice for them is beyond me.
Business response
06/19/2024
Dear *******,
Thank you for taking the time to provide the details of your experience. We apologize for the trouble that you faced when expecting a delivery that GLS handled. This is not the experience we want anyone to have. We contacted the Depot Manager to track down more details on your missing package. The driver claims that he recalls delivering it to the leasing office. The local Depot Manager is currently working with the driver to obtain any additional details regarding the delivery of this package. Someone from GLS will continue to be in contact regarding this.
Customer response
06/21/2024

Complaint: 21783260

I am rejecting this response because: they never attempted delivery to the address given. I tried rescheduling after their delivery dates multiple times and never received my delivery.

Sincerely,

*********************************
Business response
06/27/2024
After further investigation, we have deemed this package missing.On behalf of GLS, we sincerely apologize for this service failure and all the trouble and frustration it has caused you. We recommend you follow up with the shipper who you purchased the product from for a refund. Again, we are very sorry for this experience you have had with GLS.
Initial Complaint
04/20/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a package from ******* on 4/8/2024. The package was shipped via third part carrier General Logistics Systems B.V. (GLS). The package was scheduled to be delivered 4/15/2024-instructed to leave outside in the wire mail basket under the mailboxes. It is a walk-up and anyone can assess. The driver instead made no attempts to deliver. I contacted customer service every single day, and was told they would reiterate the instructions. The package failed to be delivered for a 5th time on 4/19/2024. I have contacted ThredUp and GLS directly multiple times. I keep getting the run-around. At this point, I consider it theft, because I paid and did not receive the product.
Business response
06/24/2024
Dear ********,

At GLS, we strive to deliver the best experience possible to our customers and recipients. It is clear from your complaint that we fell short on this commitment. On behalf of GLS, please accept our apology for the frustration and delay this service failure caused, the issue has been escalated to GLS operations management for the coaching and training of the delivery driver. We have it noted that your ThredUp package was successfully delivered on 4/20/2024. We appreciate you taking the time to let us know the details of your experience.
Customer response
06/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
04/17/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My mom subscribes to a meal delivery service, Mom's Meals, which GSL is contracted to deliver. We have been getting meals every two weeks for over a year and the delivery person WILL NOT, unless perp walked to our door by building maintenance, deliver directly to our door as instructed. The instructions are VERY clear. Deliver to door, knock, then wait for someone to open the door and sign for the box. The first time he delivered, he plopped the box on a utility cart in the lobby. Our maintenance person told him to take the box directly to our door and he said, "I have another box to bring in", walked out, got into his car, and drove away. I spoke to Mom's Meals and they added very specific instructions from their end to no avail. He leave it in the lobby. If he sees he is being watched by maintenance, he gets in the elevator then dump it on the 2nd floor right by the elevator or in front of someone else's door. Once he left it ON the elevator. Every time, he signs for it himself and leaves. Several times maintenance has *escorted* him to our door so he cannot claim he doesn't know where it goes. At least 90% of the time, maintenance has searched the building for it and brought it up. (Unbeknownst to us until we talked to them yesterday.) There is absolutely NO excuse for the driver to ignore the instructions and to ignore directives from building staff. My mother is disabled and neither of us can lift the heavy, bulky box nor should we have to. (I slide it into the house when it's in front of our door.) I have spoken to both Mom's Meals and GSL multiple times, Mom's Meals also filed a formal complaint. There has been no change. If this driver doesn't want to do his job, he needs to find another one. If GLS doesn't provide a hand truck, he can purchase one for $40 and deduct it from his taxes. There is NO excuse for this. All I want is for him to do his job. Desired resolution: deliveries AT OUR DOOR and a photo, IN CLUDING APARTMENT NUMBER *every time*.
Business response
06/27/2024
On behalf of GLS, we sincerely apologize for the frustration and delay this service failure has caused when delivering Mom's Meals to your mother. Thank you for taking the time to provide the details of your experience.We are providing this feedback to Operations leadership to follow up with the driver accordingly. We are sorry again for the trouble this has caused you.

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