159 Customer Reviews
Review from Stephanie H
1 star09/19/2024
Their drivers are breaking FEDERAL laws by signing for packages they are delivering. The products I ordered are to be signed by a person 21 years or older who resides at the residence. This could have gotten in the hands of a minor. I have proof that their drivers are signing on my behalf and delivering it to my mailbox which is illegal. I will be reporting this to the authorities.Review from Trevor Lee S
1 star09/03/2024
Over a week late (so far) on my package. *** has lied about delivery attempts and even said that there was no adult available to sign to a business where the manager on duty is always available and over the age of 21.Review from Dan M
1 star08/30/2024
My package was delivered at 11:13pm, when no one was wake AND forged a signature.... I found my stuff at the front steps at 4am. ******Review from Amanda B
1 star07/03/2024
If it were possible to leave less than 1 star I would. I could write my whole experience here, but I see that many others experienced the same thing I did. If you can avoid using them, please at all cost! My package was lost TWICE with them!Review from marz s
1 star05/21/2024
I am so overwhelmed and frustrated with this lousy company! Yesterday I was told they couldn't deliver due to "Road Closure" there was NO ROAD CLOSURE!!! Today I was told my packages were being rerouted to the "correct address" they changed it to an INCORRECT ADDRESS. I asked to speak to a supervisor and was told they won't have a supervisor available for several hours. I received repeated emails with wrong information including the WRONG NAME, WRONG ADDRESS, Dishonest reasons (first ROAD CLOSURE then "Operational Issues"). I have NEVER ONCE received a package from them without lots of complications and an incredible amount of time wasted :( This is horrible and getting worse.Review from Jodie S
1 star04/27/2024
I was going to write a scathing review but it looks like everyone else already has. My experiance.is about the same. I would like to add that a man in a beat.up white van that looks like it should be in a junkyard is not.a professional service. Also there are people in the world who are home bound due.to disabilities and rely heavily on deliveries. I am one of those people. Your lack of professionalism and general customer concern is appalling and you guys should not be in business. In fact just throw in the towel period. You probably couldn't figure out how to clean up p*** and if you could it would probably be done half.assed like the way you do everything else.Review from Mark S
1 star02/17/2024
I've had a few vendors ship things to me with GLS. With maybe one exception, all have been significantly late. Significant as in weeks. In one case, their customer service did a trace and declared the shipment was lost, only to have it show up unannounced three days later.I am currently waiting for a shipment from ********* that they picked up on February 1st. Today is February 17th. By contrast, ***** picked up a similar shipment from Napa on February 12th and delivered it February 15th.GLS makes the **** look like a model of efficiency. The people are generally pleasant to deal with and try to be helpful, but they simply can not deliver shipments in anything resembling a reasonable time. I am surprised they remain in business.I have informed the vendors that I deal with that if they use GLS to ship items to me, our business relationship will be terminated.Review from Austin A
1 star02/10/2024
Had a package that required signature, the driver arrived sat in front of my house in his van for a minute and drove off, I checked tracking and it said attempted delivery. I sat on customer service for an hour finally got a hold of someone and told me I could pick the package up at the depot, I go to the depot and no one is there Ive tried contacting customer service for over 2 hours and havent received any help whatsoever. Awful company I have no idea how they are still in business. Please save yourself the headache and use another company.Review from Bee M
1 star01/25/2024
Driver delivered my package to the wrong address. Online chat is useless and even emailing customer service is proving less than satisfactory. If you can avoid using this service I recommend doing soReview from Martha A
1 star01/24/2024
I am the receiver of package . I have called 3 time and 3 separate agents tells me different story about my item . Item is in ******* it is suppose to be delivered today now agent says item is lost never arrived to ** from **********. This was scheduled delivery too . Do not use them will be contacting my credit company and seller to file formal complaint. I have proof item was scheduled and it is in ** . This item is with signature item too
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