ComplaintsforAnderson Bat Company
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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 7, 2023, I purchased a softball bat for my daughter in the amount of $299. The bat was warrantied for 1 year according to the paperwork and the manufacturers website. the bat failed approximately 2 months ago. I have been trying to contact the company for 2 months with zero acknowledgement. I have e-mailed the company several times via the vehicle set up on their website. I have completed and submitted warranty paperwork/claim via the company website. I have called the company via the number on the website *************) dozens of times and the phone has never been answered. I have left voicemails multiple times and I have never received a return call. The business number seems to transfer to a private line which seems very unusual. However, the company continues to support a website andersonbat.com and sell products. Some of those products are 2024 models. The company claims to have a physical address of *****************************************. However, my research on-line shows that this might be a cabinet making shop. After discussions with both the California Secretary of ************ and the California ************************* I understand that the Anderson Company was sold to ********** International in October of 2013. However, ********** has continued to operate the company under the name of the Anderson Bat Company. ********** Manufacturing has also been linked to the physical address. The number, ************, goes to an individual who is not associated with the company. The Secretary of State has advised that *********** Manufacturing is presently suspended for "tax" reasons and indicated that some of the same individuals are associated with both *********** Manufacturing and *********** International. I would like to know if this company is still in business. If not, why are they still selling product on-line? If they are in business, I would like either the defective product replaced or have my purchase price refunded.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.