ComplaintsforByte

Dental Services

HeadquartersMulti Location Business

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
11/21/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased the aligners on August 14, 2024. I emailed through Allegro Credit. I have paid to date $327.58. I received an email that states that Byte is pausing all new aligners and those who havent received aligners will received a refund. I havent received aligners. Today, Thursday, November 21, 2024, I have yet to receive a refund and Allegro still requesting payment.
Business response
11/22/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.

Customer response
11/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
11/20/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I paid for a complete teeth Invisalign set from BYTE. It took awhile for my dentist to send them a copy of my x-rays, but once they received them they paused my shipment and stated they would give me a refund. Sadly, I've called and text more than 15 times, and send multiple emails and support tickets and nobody has responded. They refuse to refund me the money I paid for the BYTE products I never received. I need a refund immediately and apology. It's unethical business practices to take money up front for something they don't deliver. That's a scam in my book. I had to do some digging and found out the actual dentist office that coordinated this is: KHORSANDI DENTAL PRACTICE, ************************************************************ Phone: ************ Stay away they will take your money and run. I wish someone would have warned me. I wanted my teeth straight so bad I thought this was legit.
Business response
11/22/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer response
11/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********** ******
Initial Complaint
11/20/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On August 9, 2024, I paid a $299 deposit to Byte and financed the remaining amount. I am making monthly payments to the company I financed through and I have not received my aligners. I received an email on Oct 30, 2024 stating I would be receiving a refund yet I have not received any refund of any amount and I cannot reach anyone at Byte to discuss this. I am out money and did not receive aligners.
Business response
11/22/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer response
11/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
11/20/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On Aug. 17, 2024 I talked with a representative at ************************** about aligners and they sold me a product that was guaranteed. I took out a loan to pay for it in whole but they didn't send me the aligners. After emailing and trying to call them, I started to feel that I was scammed and was very disappointed. Finally, on Oct. 6, 2024 they emailed stating that I would be refunded the amount on Nov. 19, 2024. Unfortunately, the funds have not been returned to me. Please advise.
Business response
11/22/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer response
11/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **********
Initial Complaint
11/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In January 2022 I had a visit with ***** Dental: with no cavities or significant gum issues (some mild gingivitis and normal recession due to my age which was 29 at the time). October 2023, I began Byte Aligner treatment to straighten my teeth for my wedding in September 2024. I was told the treatment would last 5 months with daytime aligners that I would wear weekly. After my teeth did not move for the first month (November 2023), I was told to start over and to wear the aligners for two weeks at a time (22 hours a day and do the hyperbite at night). I followed the instructions but after a few months, my bottom teeth and aligners had gaps - this was approximately April 2024 or six months before my wedding. After a back and forth with the support team and sending video, pictures, etc., I was told that a refinement was needed. After 3 teeth molds which took weeks to send back and be processed, I finally got new aligners in July.I have had no check-ins, support messages, or prompts to check-in my progress. It is now November 2024 and my teeth are still not straight, especially my bottom teeth. In addition, I have severe gum inflammation and my gum has receded almost to the bone on my lower left tooth, which can be seen in the visual models from Dr. ****** Not only has the "treatment" not worked, it has caused severe gum issues that will now cost me thousands to repair. As you can see from the models provided by Byte, not all of my teeth were included and the side gaps created from moving my teeth were never going to be closed by the time my "treatment" was "finished."My insurance had a lifetime ortho limit of *************************************************************************** addition, to keep what little progress I have I will not have to invest in further braces or retainers.
Business response
11/22/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Business response
11/22/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Business response
11/22/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer response
11/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******-****
Initial Complaint
11/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased byte aligner treatment and byte protection plan on 6/13/2023. It was $2,448.00. I have not had the satisfaction I was expecting. My teeth did not shift like they should have and created ******** that I had to take medication for. I also received an email from byte saying, BYTE is performing this Notification in order to inform customers of the potential risks associated with BYTE Aligners. We have determined that our patient onboarding workflow may not provide adequate assurance that patients with active periodontal disease, severe open bite, severe overjet, tooth malocclusion requiring surgical correction, mixed dentition, dental prosthetics or dental implants, or adolescents with skeletally narrow jaws do not enter treatment with BYTE Aligners.. I do not feel comfortable continuing my treatment after receiving this email. I would like a full refund.
Business response
11/19/2024

At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.

Customer response
11/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Kolbey ******
Initial Complaint
11/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Byte was supposed to ship my aligners and I never received them. Been paying for them from Care Credit, in hopes that I would get them and never did.
Business response
11/21/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer response
11/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
11/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My Byte order was purchased on 12/23/22. Everything was going great, then by set ************************************************ May 2023, I submitted photos showing that my aligners weren't fitting correctly once I reached the 13th set. I completed an online appointment and had a video consultation with a Byte dentist. They told me Id receive further instructions and advised me to stay in the current aligners until then. However, I never received any follow-up about the next steps, and Ive since had to backtrack to aligner set 7. I have since emailed Byte to see what next steps are. I would like a full refund to take that money to invest in braces to finally get this nightmare over with. I have already paid in full for my treatment.
Business response
11/21/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer response
11/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
11/18/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dates of Transaction: 6/18/24 and 6/26/24 Total Amount of Money Paid: $3,015.95 (see attached receipt)What Business Committed to Provide: Diagnostic casts, complete ortho treatment of adult dentition by their own licensed dentist (see dentist info on top of receipt), byte protection plan for 5 years of retainers and coverage for lost or stolen aligners Nature of Dispute: breech of contract (see attached letter sent to byte 11/13/24 requesting full refund)Business has refused to resolve the problem so far so that's why I'm filing with BBB for assistance
Business response
11/20/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer response
11/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of a full refund is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
11/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Per the important message notice on this companys website, Byte has now voided their byte for life guarantee as they have now paused all production of aligners. I will be unable to request/receive correction aligners and possibly retainers in the future, which I have paid for in full. Furthermore, I was quoted 7 weeks worth of treatment with Byte and it turned into nearly 2 years of treatment when I finally just took the loss of never having perfect teeth on the bottom. It was clear through several rounds of refinements and overcorrection aligners that this company was not going to be able to straighten my teeth fully. Also, due to their products being inconsistent, many of their retainers have caused my gums to swell and are sore from them being ill fitted in my opinion. I reached out to Byte regarding this issue and it takes them several days to respond so youre forced to wear the retainers until you hear from them.
Business response
11/19/2024
At Byte, customer health and safety are of paramount importance. Byte made the decision to voluntarily pause the shipment and processing of new and recently placed orders while we perform a comprehensive review of our processes to ensure patient safety. We sincerely apologize for any inconvenience this poses for our customers. The ********************** management team has been notified and will contact the customer as soon as possible. If customers are speaking with the management team now, please follow up in the active email thread with any questions you may have. Thank you. To protect customers' healthcare information and comply with HIPAA rules, Byte will not provide account-specific information in responses on the BBB portal.
Customer response
11/19/2024

Complaint: 22571909

I am rejecting this response because:

Byte has paused production with no date given on if or when they will resume. This voids their smile for life guarantee and this was one of the reasons why I chose to go with this company. I am, once again, requesting a refund so I can move on and start treatment with another company to correct what Byte was unable to correct. I appreciate your time and consideration.

Sincerely,

********* *********

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforByte

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary