Customer ReviewsforSplendies

This company has no customer service ethics. There is no ***** or attempt to keep customers. Their products (brands they use) are not consistent so the underwear may be marked small and will be a different size completely. This was directly from a service agent. How is that the customers fault? I read the sizing guide and measured. Still got items that were too small. When ask for a discount or an exchange they completely deny it.

We are sorry this customer had an issue with fit. As with all clothing items, fit can vary from other brands and our size chart indicates to size up if you're in between or unsure. We have a lot of items on our shop that are eligible for return and would urge new customers who have never tried us out before to try one of those items first if they are unsure of our fit. This customer, however, purchased final sale products from our shop that are not eligible for refund or exchange. We did explain that when she wrote in and that information is also very clearly listed on the site, as well as our FAQ: *****************************************************************'re always happy to try to help when possible, and did offer to exchange the pairs that were eligible for return.

Would not recommend. Did not like the quality of the underwear I received. I asked for a refund and was denied because I did not let them know until after the 8th of the month. I barely received my order on the 6th, so it did not even give me enough time to try them out. I asked to speak with someone about it because I did not feel it was right, but they continued to deny me. They emailed me at inappropriate times, as late as 2am in the morning. I will never recommend this company, what a scam.

We are sorry that our service was not for this customer, but we've been in business for over 11 years and do not charge canceled accounts. She signed up for an auto-renewing subscription and did not cancel before the very well publicized cutoff date (it is on the Welcome Email, FAQ, and our Terms and Conditions that she agreed to before purchasing). For customers who sign up near the end of the month, our FAQ and Welcome Email even recommends skipping your first month so you can be sure you have time to try your first package before your accounts renews. We're sorry the customer was frustrated, but her account renewed exactly as it was supposed to. We also offered to make an exception for her to send the package back for a refund minus shipping and handling, but she was uninterested, so we did try to help.

Do not buy from this company. They switch your order with products they are trying to get rid of instead of what you ordered. Then tell you that they wont take them back. I ordered a couple sets of underwear for my wife. Checked over the order at the end and everything was perfect. So I bought them. One pair came in 4x. All other pairs were large. Why would I buy one pair 4x. They told me that the 4x pair was on sale and I couldnt exchange. I cant do business with a company that switches product for ones that they cant get rid of. Horrible company to deal with. Spend your money with a better company.

We are sorry that this customer accidentally ordered the wrong size, but we have been in business for over 11 years and would NEVER switch someone's order. As with most online companies, orders are processed immediately AS ordered. He ordered a final sale item that was not eligible for return or refund (this is clearly reviewed on the site). Further, the item he ordered was sold out in every single size except the 4X, so when he selected this item, he was only able to select a 4X and still continued to add the items to his order. During the checkout process, the cart is presented for final confirmation before paying, and the customer continued to confirm and pay. Then the customer received a confirmation email and you continued to allow this order to process with the 4X on order. Again, sorry to hear about the mistake made when the order was placed, but as we explained to the the customer, he did receive the correct item.

Splendies is the best lingerie brand Ive ever used! Their customer service is amazing, their ******* are beautiful, well made and comfortable. You cant find plus size lingerie at such an affordable price! Try them as soon as you can you wont regret it!

Thanks for the kinds words! We work really hard to provide a fun and affordable service and appreciate you taking the time to leave a review.

I placed my first order and received it like normal and paused my subscription for three months. I wanted to have my subscription again so I let the subscription continue through, which it did go through and charge my bank on July 10th. It is August 17th and I have yet to receive anything from them. I never got a tracking number. I messaged them and they sent a tracking number in which they said "sometimes it is lost in trains it" and said they would send another one and I'd get a tracking number. A week goes by and nothing. Finally, after I say I want a refund for the 3rd time, they say it shipped the 16th and sent me a tracking number. Mind you, at this point, I am so beyond fed up with this company, I do not want the product, I just want my money back. The customer service was horrible. Not to mention the fact that they took the money out of my account July 10th and I haven't seen a stitch of undergarments yet. Avoid them at all costs. You can find other places to go and spend your money. Splendies will take your money and then refuse to give you your money back after holding it over a month without giving you your product.

A manager worked directly with this customer and tried to offer a solution. We did ship her package in a timely manner, but as can sometimes happen anytime you order something online, it got delayed and then lost in transit by USPS.

Packages start shipping each month on the 19th, and her's actually shipped early on the July 18th.

She wrote in to us on August 2nd to let us know that the package had not delivered. We advised that tracking indicated it was still in transit and was delayed by USPS, so we had to give it a few more days. As of August 10th, the package had still not delivered, so we submitted the reshipment request. The reshipment was processed and shipped out on the 16th and it delivered on August 20th.

Unfortunately, shipping delays are extremely common right now. We see packages get delayed in transit all the time but then ultimately deliver, so we have to allow them time to deliver once they have been shipped.

Of course, if they do not deliver, then we will process a reshipment. We are small company with limited staff and only ship a few times a month, so it just takes a little time for reshipments to go out, so we do ask for patience. Unfortunately, we are at the mercy of USPS and can't control shipping delays that can sometimes happen.

We are extremely sorry that shipping issues impacted this customer's experience, but we did our best to help her and her package was reshipped and did deliver.

Horrible company. Never received product. Customer service rude. No tracking number. Get a runaround. Don't waste your money or time.

Customer placed an order with Splendies on February 6th and on February 16th the customer reached out to Customer Support stating that she had not yet received her package. Customer had received an email notification stating that her package SHIPPED out on February 14th, two days prior.

Customer Support explained to the member that Splendies does 3 monthly shipments roughly 10 days apart and so it's highly unlikely that the package would have arrived from California to the East Coast in two days and to give it some time. Due to the well known delays in the US Postal Service system we ask for customers to allow for up to 14 business days for packages to deliver, this would have been March 4th. If after that time the package has not delivered it is our policy to do a courtesy reshipment.

However, prior to March 1st the customer opened a dispute with her credit card company and never allowed time for the package to deliver.

We have been in business for over 8 years and go above and BEYOND for our members. We do ask for patience to allow for packages to deliver. Expecting a cross country shipment from California to Pennsylvania in 2 days in unrealistic. Packages often times are lost or stolen in transit and if so we always so reshipments. Customer would not wait for package and instead opened a dispute and so there was nothing much else for us to do.

When contacting splendies on the 16th of February I was told to check my spam email. They never explained their process until AFTER I had put in a dispute with PayPal. When contacting Splendies, they were rude. Their website CLEARLY stated a tracking number IS PROVIDED. Which they DONT GIVE. Maybe if they were courteous to their customers I would have been a little more understanding. Don't state on your website you provide tracking information if you don't. THEY GIVE FALSE INFORMATION.

They steal from you! I cancelled my subscription and months later they charged me again! And refuse to refund me!

This customer signed up for an auto-renewing subscription and never canceled. Our system is totally automated and can only charge active accounts. She did not receive a package for a while because we were not able to process the card on file, so that may be why she thought it was canceled. But she was actually sent multiple emails every single time we attempted to charge the account alerting her that the card on file needed to be updated, therefore indicating it was still active. But she never logged in to cancel and the account did eventually renew.

When the account did renew, she contacted us to cancel it and to issue a refund or to at least to be sure that the package was shipped to her new address. But the package had already processed and she had already missed the cutoff date to make changes to the address. However, we were luckily still able to get the address updated for her as requested.

We let her know the package was shipping to her updated address, but she still requested a refund even though the package shipped and the account renewed correctly. We do not accept returns, but as a courtesy, we offered to make an exception if she wanted to return the package back unopened for a refund minus shipping and handling. The package delivered to the customer, but to date, she has never returned the package and we have not heard from her since.

They refused to process a refund before the items were shipped! They told me in the ordiginal email reply that my" order" after they stole my money was being put together and would ship when it was ready! They refused my refund long before it was processed!!