ComplaintsforFlowmaster, Inc.
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Complaint Details
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Initial Complaint
06/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello there,I am writing in response to my purchase of a active valve exhaust system for a 2013 Ram **** from Flowmaster's vendor: ************* The purchase was made on Feb 22 2023. Order # ******* There are two entities both partially responsibly for this situation. Flowmaster *** (who produces the product) and ************* who is the vendor of product. The vendor nowhere on their site describes the product being on backorder and makes it out to seem that the product is in stock and usually ships out in 24-48hrs.Over the course of the past 3 months I have been given 5 different shipping delivery dates. The next delivery date is 06/21/23. I am not looking to cancel my order I am simply trying to get an answer on when these products will be shipped. The dates that have been given have all been false and over the course of 3 months. Surely someone knows the TRUE delivery date. When I called Flowmaster, their phone system is configured so that you are never able to get ahold of a human being who is responsible for this information. It is very frustrating. I am forever grateful for the BBB. Your help is appreciated to the fullest.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.