ComplaintsforShikai aka Trans-India Products Inc.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I accidentally ordered the same product twice from this business. I have a record of several emails, and phone calls log (though I did not record my speaking), requesting the business to cancel the more expensive order. It is the same item, but the business refused to place the 10 % discount it was offering with one of the orders. The business gave me an order number for only ONE order. The business asked, by email, what was the order number of the one I wished to cancel. I replied, by email, that the business FAILED to GIVE me any order number. The business stopped responding. It then charged my credit union for BOTH orders. It sent emails that both orders were out for delivery -- even though the second email and order HAVE NO ORDER NUMBER. I do not know what combination of incompetent and unethical this business is, to fail to attach an order number, and to fail to cancel an order. (EVEN THOUGH THE BUSINESS FAILED TO PROVIDE ANY ORDER NUMBER.) My credit union reversed the more expensive charge at my request. This is fair, as the business was offering a discount code but refused to process it on one order. (In addition to failing to attach an order number, and failing to cancel it, and failing to respond to me.) I sent the credit union documentation of my emails to the business. (The one that the business failed to answer, and failed to cancel.) This undetermined mixture of incompetent and unethical should be known to the better business bureau and to potential customers, not hidden away known only to my credit union. I wish this business to rectify (1) its own failure to attach an order number, (2) its own failure to respond to me after I wrote it that it had failed to give an order number, and (3) its own failure to cancel an order that I wanted canceled, which the business failed to cancel OR to process correctly.

  Business response

  12/08/2023

  As you can see, by the email that was attached to the customer's complaint, that she felt that "The problem is apparently solved". We never received any further communication from the customer, so we were not aware that there was still an issue.

  The customer admittedly also stated that she initiated the problem because "I ordered from you TWICE". 

  Until we received the BBB complaint this morning from the post office we were not aware that we had an unhappy customer. 

  Within the last hour we credited the customer's credit card for the amount of the second bottle and sent the customer an email stating that are sorry for the misunderstanding and have credited her credit card.

  Customer response

  12/09/2023

  Better Business Bureau:
  
   The higher-cost order (for precisely the same item), which never had an order number (and this is documented with supporting documents) should not have ever been processed by the business. Supporting documents also show that the most recent emailed message, regarding canceling the higher-cost order that never had an order number, was sent in a reply BY ME, and that the business never responded to it. The content of my reply message was that I could not give an order number, because the business never gave me one. There was never a dispute that I inadvertently ordered the same item twice. The problem was that the business went ahead and charged for it and filled it ANYWAY after my emailed requests, WITHOUT ever giving it an order number. And without replying to me, after I had sent a message saying that I was provided no order number.
  
  Sincerely,
  
  *************

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