ComplaintsforSeaside Volkswagen
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On Thursday January 6, 2022, I took my car Volkswagen Routan 2012 to the service center (Seaside Volkswagen ****************************************) because the check engine light went on and the engine revving. The service center took a week for diagnostic, then they informed me on January 13, after charging me $180 that it needs a new transmission because it stuck in limp mode (see attached report). I asked the customer service to contact Volkswagen representative because the premature failure of transmission seems to be a manufacture problem, especially the car run less than 85000 miles and all maintenance service done on time with Volkswagen dealership. These mileages are considered very low to have a transmission problem with well-maintained car. They took another three weeks to report me by phone that Volkswagen refused completely to take care or to share responsibility for this problem and they rejected my claim. Because the claim runs by the dealership "service center" on behalf of me, I asked their customer service representative to email me what is Volkswagen final decision and why? Three days later, the customer service told me by phone "it's confidential" and they cannot email me, and they ignore responding to my email.Business response
05/09/2022
Business Response /* (1000, 10, 2022/04/20) */ We reached out to Wael to see if there was anything we can do to satisfy him. He wanted to be reimbursed for the repair of his transmission which we cannot do because his vehicle is out of warranty coverage and the repair was done at another shop. His complaint is not with the dealership but with the manufacturer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.