ComplaintsforCentral Coast Federal Union

• Initial Complaint

  01/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have fell victim to a financial fraud. Money was transferred from my BOA ******* ***** investment account in the total amount of ********* USD to Central Coast Federal Credit Union. I reached out to Coast Federal Credit Union with an ADR on August 15, 2023 hoping that they might be able to assist. I have not heard back from them ever since. Please reach out to them and assist me in this matter.

  Business response

  01/18/2024

  Based on advice from legal counsel, we advised this nonmember that we cannot assist in this matter, and she must go through her Financial Institution, which initiated the transaction, in order to dispute the transaction.
  
  Again, this person is not a member of Central Coast Federal Credit Union. They do not have an account with us. As such, they will have to go through their own FI to resolve this.

  Customer response

  01/19/2024

   
  Complaint: 21147419
  
  I am rejecting this response because: I have to reject the response since I have already tried resolving the issue with my FI without success, I do understand that I am not a client of yours but I would like any assistance on the basis that I am the victim here, I would like to initiate a direct contact with your representatives in order to resolve the issue. I am ready to collaborate and provide any evidence deemed, including police investigation reports based on witch your FI will be able to investigate BO of the fraudulent account. Please let me know if police cooperation is an option. 
  
  Sincerely,
  
  *****************************

  Business response

  01/24/2024

  Hello,
  
  We do not have any new information to provide for this complaint, and our initial response stays the same. This will be the communication we send regarding this matter.
  
  Thank you.

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am the *** for my grandmother, ******************************. My grandmother has been diagnosed with dementia and therefore I have had to act on the ***. I have contacted Central Coast Fed Credit Union 5x with no resolution. I need to get the *** on file so i can access the funds in the account in order to pay her expenses. The first time i called I was told I owuld have to come in person. I explained I live in AR and my Grandmother has lived here for over 30 years. Coming in person wasn't an option. I was told a supervisor would call me back. No one called back. I subsequently called back and the supervisor that came on the line stated I would have to speak to a branch employee and stated I would get a call back as soon as it opened that very day. 3 days later someone called and left me a VM. I have called this person back 3x and left a VM and she will not call me back. There has to be another option to put this *** on file other than in person. I can't be the only one this has happened with. This is urgent. Currently her former care taker has access to the account with checks and a debit card. She is being investigated for identity theft, fraud, theft, and elder abuse. I need to cut off her access immediately.

  Business response

  09/28/2023

  The member who submitted this complaint has been assisted. The mix up was that the member was speaking to ***, who handle our phone overflow and after hours calls. They did not talk to anyone at our actual branch. Once we received this complaint we contacted them immediately and the matter has been resolved.
  
  Thank you,
  
  ***************************
  Business Development Officer

  Customer response

  09/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩