ComplaintsforDefined Edge Promos Inc

• Initial Complaint

  11/02/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Below is a transcript of the last conversation I had with them this Continues to happen at least 3 times a week a new charge comes up on my credit card Defined Edge Promos Inc ***************** *************************** 12:04 pm disconnected from the escaltion **** ******************** 12:04 pm Thank you for contacting our online support center. How may I assist you today?***************** *************************** 12:05 pm I was disconnected from the escalation **** Shaira Myralex 12:06 pm How may I assist you today?***************** *************************** 12:06 pm can you get me back with the escaltion **** Myralex 12:07 pm Hold on ***** i will connect you.Myralex 12:09 pm Unfortunately shaira is not available right now ********************* *************************** 12:10 pm who can i talk to anyone in escaltion this is dumb as it kepps happening every other day fror 2 weeks now Myralex 12:10 pm Hold on.***************** *************************** 12:11 pm and so you kniow this is all be recorded ********* 12:11 pm Agent ********* is now chatting with you!Thank you for waiting. This is ********* from the escalations department.How may I assist you today?***************** *************************** 12:12 pm do i have to go thru the whole story again for the 6th time you guys havge charged my bcard 5 times now in the last 2 weeks on a fraud charge to start with ***************** *************************** 12:13 pm Payment Details Transaction ID ***************** Transaction date November 2, 2022 Transaction type: Purchase Merchant: DLDNGMS.COM Final transaction amount $8.99 USD Total amount $8.99 USD ********* 12:14 pm I apologize for the inconvenience, however, I will do my best to correct this issue for you.***************** *************************** 12:14 pm is the latest ********* 12:14 pm To further assist you, we will need you to provide some transaction details to locate the membership(s) in our system. Please provide the first six (6) and last four (4) digits of the credit/debit card that was charged. Also, please provide the date and amount of the transaction(s). For security purposes, we will never

  Business response

  11/08/2022

  Dear *********************************,
  
  Thank you for contacting Defined Edge Promos Inc - dldngms.com. We are the global leader in online customer service.
  
  We have received your complaint #******* regarding your interaction with our service department. When you contacted our service department on 11/02/22, we were able to locate your membership in our billing system with the information you provided. We advised you that the charge was in a pre-authorization status, and we would immediately cancel the membership and void the pending charge. Please be advised that you may have temporarily been able to see the pre-authorization request on your interim online statement, the temporary hold should have been released back to your account. This is hold release is based upon your financial institutions policy regarding authorization requests, however, this usually occurs within 5 -- 7 business days. We can assure you that our company did not settle the transaction amount of $8.99 USD to your card ending in xxx-2432.
  
  Thank you,
  Compliance and Research Department
  Defined Edge Promos Inc - dldngms.com
  
  

  Customer response

  11/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  since then i have had 3 other charges from different companies under the same parent company as recently as this am. i will attached all the charges to this file they continue to charge my card under different branches of the same company and give me the same cancellation # has the first time so obviously the membership was canx on 11/2 but as of this am 11/8 i continue to get charged and have to call or email to have it removed and they are not in pre auth status it was cleared thru my bank 11/8. $10.99 FNDNNGWTH.COM
  11/2 $8.99 DDLDNGMS.COM
  10/26. $39.95 MTBTSSNGLC.COM
  10/17. $39.95 BSBDSN.COM
  10/15. $39.95 SPPFVD.COM
  See Attachment/File: fraud charges bbb.docx

  Customer response

  11/17/2022

  THEY TRIED AGAIN TODAY HOW DO I MAKE THIS STOP Your transaction with your PayPal Cash Card ending in x-xx32 was declined
  
  Your transaction at FVSTVE.COM was declined, because there wasn't enough money in your balance.

  Customer response

  11/27/2022

  GAIN TODAT NOV 24TH CHARGED $10.99 TO ME **** WEBSITER IS FNDKRKCT.COM SAME PARENT COMPANY THEY DONT STOP ADD IT TO THE OTHERS THANKS AT THIS POINT THE REMEDTY GOING TO HAVE TIO BE ************* THEM THIS IS OBVIOUS FRAUD HAS THEY HAVE BEEEN NOTIFIED B7Y MYSELF, YOU AND THE *** BERNARDINIO POLICE DEPARTMWENT. WHAT MORE CAN I DO BESIDES CHANGING THE **** WHIC I AM ON DISAVILTY AND MY MONEY COMES N THAT ****.THANKS *****

  Customer response

  12/08/2022

  ***Document Attached***
  HERE IS THE PERMENANT POLICE REPORT NUMBER ON THE ON GOING INVESTIGATION INTO THE FRUADLETE CHARGES
  See Attachment/File: SB POLICE **** CC CHARGES.pdf

  Customer response

  01/23/2023

  CHARGES OF $39.99 HAVE STARTED UP AGAIN ON 10/05/23 AND 01/20/23. THEY HAVE REFERSED THEN CHARGES GIVE ME THE SAME CONFIRMATION # EFVERY TIME AND SAY IT WONT HAPPEN AGAIN BUT IT KEEPS HAPPENING. I HHAVE FILED FRAUD CHARGES WITH THE ************** POLICE ***** CASE WAS UPLO0ADED TO YOU) BUT THE CHARGES KEEP ON COMING IS THERE ANYTHING I CAN DO IM ON DISABILITY NAND EVERY DIME COUNTS WHEN THEY KEEP LOCKING UP MY MONEY FOR DAYS WAITING TO REFUND IT. WHAT CAN BE DONE?

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