ComplaintsforSherman Oaks Antique Mall
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Complaint Details
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Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased the item on December 15, 2022:: 12 month warranty. Seller will not honor the warranty. Wrote to them and they are claiming all at her things could have happened but they claim they are not sure. I am requesting a replacement as I feel there was a manufacturer problem. See their answer below. Jun 19, 2023 10:01 AM Hello, How are you? Thank you for contacting us! We do provide a 12 month warranty against manufacture defects only, not against wear and tear or accidents! To stretch the window ** it could be if the wallet was left in a very hot or direct sun or it is possible when you load the wallet and place it in the back pocket and sit on it on the side, this can also cause the ** window to stretch and form the bubbling, but it is hard to tell. We do have a lighting deal running right now for our 1.S model for 20% off. Company is Sherman brands ************************************************************* Phone ************Business response
08/07/2023
This complaint was attributed to the wrong business. We are The Sherman Oaks Antique Mall ***** ************ in Sherman Oaks, ** 91423. We sell Antiques .
The complaint was filed against Sherman brands ************************************************************** phone number ************.
Please remove from our file and contact the correct business.
Thank you,
***************************
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.