ComplaintsforWellue

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased this item with a 1 year warranty and have not heard back from the company regarding the failure of their product. It no longer displays the results as the light faded and although it is working, you cannot see the result.ORDER PLACED May 30, 2023 TOTAL $163.19 SHIP TO ***************************** ORDER # ***-6855112-7129810 View order details View invoice Wellue O2Ring Wearable Pulse Oximter, SPO2 Blood Oxygen Saturation Monitor - Bluetooth O2 Meter Ring Sensor with Vibration Reminder, Free ******** Report, Rechargeable

• Initial Complaint

  12/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  The product does not work. Only worked 1 day and quit working. Ive contacted them 3 times at customer service and no results. Today the sent me to Repair Just Answer, and they stole $46.00 after saying they would only charge $1.00 to help with Wellue. Unable to get through to the customer service line at ************.Call failed.

• Initial Complaint

  12/05/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I purchased a Biocare iE300 ECG machine from Wellue (order #*****) on 11/2/23 for $620. After I received the product, I immediately decided to return it as it was not something I realized I needed at this time. Per their return policy, I was able to return for a full refund. I told them I wanted a refund and they sent me an address to ship the product to. I sent the product out for return on 11/13/23 and provided them with a tracking number as they required. My package was delivered on 11/20/23 as confirmed by ***** They then reported that they issued a refund on 11/24 at 6:28 pm. I emailed them back that I did not receive the refund to my credit card. They stated multiple times that they issued a refund and then told me to ask my bank. It is 12/5/23 and I still have not received a refund.

• Initial Complaint

  11/09/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I purchased two products on 10/22/2023, order #*****. I reached out to customer service to return one product as it is not accessible for my disabilities and I cannot use it. They have run me around and every response to my emails is filled with typos and asking the same questions I've already answered. They continue to ask me for photos after I've already sent them and keep saying they've "submitted an application" for my refund."Pls kindly send us a picture of the device.We`ll submit the application to get the return address.""We submitted the application ti get the return address, btw, if your friend or family who needs this unit, we may refund you $50, and then no need to return, what do you think?""Please kindly provide us the pic of device SN#, and erase the all measurement data, maybe factory reset. And kindly send us pic of the whole product, including the accessories.We will submit the application to get return address of this, from our Auditing Dept.Kinds,****** from Wellue""Please kindly erase the all measurement data, maybe factory reset. And kindly send us pic of the whole product, including the accessories. DON'T PUT ANY REMARK and kindly pack the all accessories well, then send to the following address and provide us the tracking#, within 2 business days. We will refund you when it delivered. ***************** ********************************************************************************* And we`ll arrange to ship the pocket ekg out when it delivered"I have no idea what they're talking about in reference to sending a pocket EKG. And I absolutely will not be returning the device to a random residential address. If they send me a full refund upfront and a prepaid return label I will send the device back. But the other BBB reviews have made it clear I will not receive a refund if I go ahead and send the device. Their customer service is a joke and I will no longer be purchasing from this company or recommend their products.

• Initial Complaint

  10/18/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Ordered a product and submitted a return request within 3 days because it did not work for me. I emailed support on September 25th to return their trashy product and I am still waiting for their shipping instructions. They intentionally delay their responses and use excuses such as holidays. They are more scammers than legit business.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased their portable 12 lead ECG monitor. Device only powers on, no waveform is present on any lead, under any condition. After working with their customer support for a week, the device is inoperative. Company advertised a 30 day, for any reason, return policy. Now that I wish to return the product, they will not provide a RMA number or a return shipping address. I have repeatedly requested a refund and they have refused to take the device back or provide a refund.....

• Initial Complaint

  03/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a Wellue Strap-Free Heart Rate Monitor on 2/27/23 for ***** (order *****). It will not hold a charge and cannot be activated. I reached out to them, and they just recited the manual back to me which I have already read. I then requested to return the item. They ignored that request and gave me the same information stated in the manual. Again, I told them I had received a lemon and wanted to return the product. They continue to stonewall me.

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I tried returning an APAP machine to the company. They informed me I would get my refund as soon as they got my returned items. It has now been 4 days since my return was delivered and I have not heard from the company. My order is #***** and it was for $491.They have my returns and I STILL DO NOT HAVE MY REFUND.

• Initial Complaint

  11/01/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  10/15/22 $508.50 Wellue sold me a **** Machine The **** machine is defective I have tried to contact the business 4 times 2 emails and 2 submissions through their website The business has not responded to me at all. Order # ***** Product ID: ************* FedEx Tracking Number ************

  Business response

  11/29/2022

  Consumer Response /* (2000, 10, 2022/11/25) */ The business has refunded my money. Please close this case. Thanks

• Initial Complaint

  08/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I bought Heart monitor about a year or less ago and started using it. My first download went well but the second one did not work. I tried many times to download but I get this message, 'inquiring about a device' and no matter how I try it keeps popping up. I have tried to contact the company, by emails and even their help prompt and got no reply even though they stated they will contact customers within a couple of days. It has been weeks, and no one contacted me. Wellue doesn't show a phone number on their website, so that eliminates that. I bought the system to monitor and record my heart's functions so my cardiologist can see if I am having irregular heartbeats. My assessment has been stopped because of the unit and I have an appointment soon with no information. It is very frustrating and not being able to contact Wellue for help makes it worst. Can you please help?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩