ComplaintsforGTS-store
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
gts-store advertise fraudulent ad and selling mini split that doesn't have heating function as if there is. before i purchase, i double confirmed whether there is heating function and he responded yes. also he said outside condenser is powered from 110v internal unit and that should be sufficient. when products arrived it came with broken part. i hired technician, and he found out there is no wire set up for heating. therefore, there was no heat. when i contacted seller, he tried to give me $100 credit instead of refunding. I said i have no use since heating is not working. since then he was mocking. i told him i have no car and need pick up arrangement by ****** he refused to arrange pick up. i paid $550 to seller, and i also spent technician to install mini split because seller promised it will have heating. now i have to pay to remove mini split from the wall. and i have no way to bring 2 heavy boxes of air conditioning condenser to ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
2110 Edwards Ave
South El Monte, CA 91733
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.