ComplaintsforRefuge and Strength Outreach
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I'm filing a complaint against Refuge and Strength Outreach. On 10/27/23, I paid $110 for a counseling session with therapist ***************************** (LCSW ******). On 11/7/************** reached out to me via text for scheduling; I confirmed my availability for the proposed therapy session on 11/21/23 and also informed them of my location for the day of the therapy session. Despite timely payment and proactive communication regarding my availability and location, the session could not take place. The therapy session was canceled on the day of, due to the therapist license restrictions in my area. ********************** stated that they would not refund me, offered an apology, and said it was an oversight on their end. Despite my attempts to resolve the matter, the agency and therapists said they wouldn't refund me because "I should've known better" due to my profession being an LCSW. Regardless of my background, I'm the client, and I communicated with them my location for the session. Furthermore, I'd like you to investigate a second concern, during the intake, they mentioned a fee of "$100-$115" if I wanted copies of my session notes, which seems unethical and possibly illegal. During this time I disclosed my profession being an LCSW and how I was aware that this was an unethical price. I'm requesting an investigation into these issues, corrective action of a full refund, and a resolution for fair treatment of clients.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.