2 Customer Reviews
Review from Chris C
1 star12/08/2022
I bought a brand new celestron 8 SE from someone that was selling it online. They bought for their son inlaw as a gift. It turns out he has no interest in the hobby. So he decided to sell it to recover some of the money spent. It was still in the original packaging, unopened. After setting everything up, the image through the scope is terrible. I brought it to someone that has been doing this hobby for many years. He explained that it is perfectly collimated, but the optics themselves are defective. Thus giving the smeared, blurry image. It simply does not come into a crisp focus. Celestron explained to me that warranty on this product is non transferable. So I bought many accessories for this scope which can no longer be used. Money spent on a lemon.. I simply want celestron to honor the warranty for this product if it is indeed defective.
Celestron Response
12/09/2022
Celestron offers a two-year, non-transferrable warranty to the original customer of our products when purchased from one of our authorized dealers or distributors. Celestron products re-sold between private parties do not fall under the terms of the existing warranty; however, customer satisfaction and product quality are of the utmost importance to us. If there is a concern related to an initial defect with the materials/workmanship, we are happy to assist in the resolution of this matter. Our Technical Support Supervisor will be in touch with you directly to discuss the next steps in sending the product in for a warranty evaluation.Review from Richard G
1 star03/24/2022
I purchased the "best" telescope mount offered by Celestron. Within a month mechanical issues were apparent. Within 6 months I had to RMA the hardware back to Celestron for repairs, on a basically, new mount. They received it over 5 weeks ago and I have been unable to get a status or eta on completion of repairs (the warranty states 30 days for repairs or they will let you know, no on both). Nothing. Customer service is terrible, tech support is nonexistent and apparently the company is on hold for maintaining larger hardware. I would steer clear of this company when considering new, larger telescopes.Celestron Response
03/24/2022
Celestron has contacted this customer and apologized about the delays in the repair process for his telescope mount and the lack of communication about the situation. At this point, we felt the best solution was to offer a full refund to the customer for the product and associated accessories to make this right, as it is still uncertain as to the length of the continued delay. We are addressing the issues with customer communication and our repair process internally, and we remain committed to assisting with all of our customers' questions and needs regarding Celestron products.
We have contacted the customer with the refund offer and are awaiting his reply.
Chris ******* - Celestron Technical Support Manager
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