ComplaintsforDiesel Power Technology
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Complaint Details
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Initial Complaint
11/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We order what was supposed to be a new engine for a CAT 14g Bald 7/25/2023. What we got was a knock off that does not fit. We were assured that this was the correct, but when we recived it was all wrong. I have emailed and called, but the one phone number is disconnected and the other is a voice mail that no one ever calls me back. They owe us an engine that will work and the core deposit. To date not one will return any correspondence.Initial Complaint
05/16/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I sent my Caterpillar **** diesel engine to this company to be rebuilt. The owner assured me they could rebuild the engine in 10 days, this was at the end of November, 2022. In early December, he invoiced me and required immediate payment to finish the engine. I paid the invoice for $16,900 with the understanding that he was ready to ship it back to me. Since then, now going on 6 months, I have had very limited contact from them despite an almost daily effort from me to get some sort of update. Phone calls, emails, and texts go unanswered, and when I do get a cryptic response it is always the same - they are waiting on parts. However when I ask about specifically what parts, there is no response.At this point, I am so incredibly frustrated I really dont know what to do. I have asked repeatedly to send the engine back so I can find a reputable company to complete the work but these requests have also gone unanswered. I literally dont know if this company is still in business or if this has been a complete scam.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.