ComplaintsforHyundai Of Vacaville

• Initial Complaint

  10/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I returned my leased Hyundai Kona EV on May 26, 2024 to Hyundai of Vacaville and was told to wait for the final paperwork to make the final lease payment on my car. One month later Hyundai Finance contacted me regarding my final payment. I explained what I had been told. They said they would reach out to Hyundai of Vacaville. I made the final lease payment and they waived the late fee. They asked me to reach out to Hyundai Vacaville and I followed their direction. I was assured by both that it would be taken care of. In mid-July I received another bill from Hyundai stating I owed the late fee. I contacted Hyundai Finance and was told they still had not received any paper work from Hyundai Vacaville. I called Hyundai Vacaville again and was told they were taking care of it.* In late July I checked back in with Hyundai Finance as I had still not received final paperwork and was told they had not received anything. I called Hyundai Vacaville.* In mid-August I contacted both again. Hyundai Finance suggested I go to the dealership. I took off work and drove the hour to the dealership. I waited an hour while they found the car on the lot by using the fob. Hyundai Vacaville then produced the paperwork for finalizing the lease and I signed it. On October 3rd I received a letter from Hyundai Finance dated September 12, 2024 for final payment. I called both the dealership and finance to seek resolution. Both assured me a call back neither did.The letter included: Excessive Mileage Charge $864.40 (I turned the car in with ****** miles, 3k+ over ******) Excessive Wear $24,21 Turn In "Loyalty" Fee $400 * Official Fees and Taxes. $66.99 My dispute is with the Loyalty "Junk" fee of $400. . Hyundai Vacaville had the Kona for 3 months. I had to take off work to force them to file their paperwork, thus the turn in fee should be waived.

  Business response

  10/22/2024

  Hello ******, I wanted to apologize for your inconvenience and frustration while turning in your leased vehicle at Hyundai of Vacaville.  You shouldn't of had to come down here twice to complete your return of your vehicle to Hyundai Motor Finance.   The fees that you are being required to pay are fees that are part of your original lease agreement with Hyundai Motor Finance.  Hyundai of Vacaville can only help you return the vehicle to Hyundai Motor Finance.  We at Hyundai of Vacaville are not charging you anything therefore we can not waive any of the fees that you incurred while driving your Hyundai.  The $400 fee is a disposition fee and is on your original lease agreement which Hyundai Motor Finance charges if you turn in your leased vehicle.  The loyalty begins with Hyundai Motor Finance when you purchase your lease at the end of your agreement or lease a new vehicle with Hyundai Motor Finance.  If you would like to purchase another vehicle from us, Hyundai of Vacaville will credit you $400 towards the purchase or lease of a new or used vehicle from Hyundai of Vacaville.  

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On April 27, 2024, I purchased a 2016 Ram 2500 from Hyundai of Vacaville. The dealer also sold me an extended warranty through PowerProtect. I purchased the Platinum plan. On July 4th, the vehicle broke down out of state, which I had to pay to tow home. On July 5th, I brought it into Lodi Dodge because its closer to my home. Upon figuring out what was wrong with it, they contacted the warranty company (PowerProtect) and were informed that the warranty I purchased does not exist in their system. I contacted PowerProtect to check for myself, and they informed me that the only thing they show for me is a ************** not a warranty, and advised me to contact the dealer. I contacted Hyundai the next day, and they said it was fine on their end. I contacted PowerProtect again, and they still had nothing. I have a copy of the contract, which I informed them of, and they said it would need to come from the dealer. With my work schedule, I had someone else call Hyundai on my behalf. They said they would look into it and call back within the next 10 minutes, but they never did. My boyfriend called them 6 separate times to be told theyd call back with a follow-up, and not once did they return a call. I personally reached out to them 3 times, and on July 30th, I spoke to someone who provided me an email to ******************, which I attempted to contact on July 31st. He never responded to my emails or returned a call. On August 16th, I contacted PowerProtect again to confirm they still do not have it, and they informed me they dont show a warranty for me. I cant get any answers or assistance from the dealership. I want a refund for the $5,000.00 warranty they sold me since they have committed fraud by collecting my money and never putting the warranty in place.

• Initial Complaint

  07/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On August 5th of 2023 I took my vehicle to the dealership due to a recall, the vehicle is still at the dealership and though we have made many many calls and even visits to the dealership they have not contacted us to tell us when the vehicle will be done or give us any update on the vehicle. We have even attempted to reach out to the manager several times with no resolution, They have had my vehicle for almost a year now and I have been making payments to the lender, paying insurance and registration fees. I am very upset by this as it is my only vehicle and I thought it would only take a couple of hours to fix.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my car to the dealership for service. When I picked my car up, no one told me the car was unsafe to drive at that time. A defective radiator was listed on a menu of items serviced but not verbally disclosed. I didnt see this list until 2 days later. There was no indication that the car was over heating because the thermostat was malfunctioning. This was omitted from the repair report. The hoses had melted, also not listed. The clerk called me at the end the day stating the car was ready to be picked up and never told me there was a problem. Once I discovered the notation on the invoice I contacted the service manager who told to file a complaint. I towed the car to another mechanic for a second opinion ( it is attached). Hyundai put me in danger due to this negligence and should cover the cost of this repair. I believe the vehicle is still under warranty.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I brought my 2010 Hyundai Accent into Vallejo Hyundai on November 15th 2023 to get my whatever needed to be fixed. A few months go buy I did understand it was the holiday season so I was very patient with them by February I wanted some answers they opened a tech line on the case because they couldnt pin point the issue. They seemed to figure out the issue got approval from me to do the work the part they thought was the solution didnt work so the car sat for a couple more months they would only tend to the car is I would show up in person or threaten to tell BBB to help then they would act fast on the car just in march they decided they would send the car to Vacaville because there main tech had quite and they had no one at the ******* location that can fix it. Call was towed to Vacaville where its been all month I talked to one of the lead advisor in the middle of march they promised they would have a answer for me within the week here we are its now April 12th and no one calls me keeps me posted on anything I have to bug them like I did the Vallejo location for answers. Ive been at a big inconvenience not able to have that car Im losing money and just want my car fixed and back to me Im afraid this could go on till November 2024 or further. Please help me if u can

  Business response

  04/30/2024

  The vehicle was dropped off without an appointment. The customer was informed that it would take a few weeks before the vehicle could be diagnosed. The customer expressed understanding, stating that they had the time to wait. Upon diagnosis, it was discovered that the incorrect engine had been installed by the seller of the vehicle. The customer was updated, and their concerns were promptly addressed and resolved.

• Initial Complaint

  01/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Complaint also involves Hyundai Motors *******.The below is a synopsis of the total issue and I may be contacted for more detailed information.I purchased a 2023 EV from Hyundai of Vacaville on 11/21/23. As part of that purchase I was to receive a free EV charger and a credit of $600.00 towards instillation. When I wanted to pay for the vehicle in full I was told I would not receive the charger because the purchase had to be financed through Hyundai Motors finance. I went along with this change but believe it was akin to bait and switch tactics.Two separate Hyundai of Vacaville employees told me that they had sent an email to Hyundai Motors requesting a required code for the instillation and that I would receive it within 14 days via a mailing.On the 15th day I had not received the code so I contacted H of ****. and was told I had to initiate the request through Hyundai of America and was given a phone number to call. The sales manager told me that all they did was sell the cars and had no control over the special offers. I was lied to at the time of the initial purchase, multiple times.I contacted Hyundai of America on the, 12/11, 12/14, 12/27, 12/29/23 and 1/4, 1/8, and 1/15/24 requesting this code. I dealt with employees, ****************************, ********************, and ********. The first 4 either said they would forward the problem upline they could not issue the code. ******** told me the only way to get the code was from the web site. I was unable to find any code but was able to start an instillation process for a deposit and the code could be applied when it was received. I told ******** this and was told the code would be found on that web site. On my last contact I requested an address to forward a bill as I had installed and paid for the charger myself. I was refused and address but given the legal departments address should I wish to have an attorney handle my issue.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Car is still under warranty. Car was undrivable due to safety issue. Dealer held car for three months and twice told me repair was complete. Picked car up and both times repair was not made. Requested long term rental, extension on warranty and extension on charging that came with new car. Denied by dealer.

• Initial Complaint

  05/13/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle on 05/25/2022 at Hyundai in Vacaville. We finalized the contract around 8:30pm that Evening. The finance manager assured me that he could get me a better rate during "normal" business hours and to return. I contacted the sales rep who helped with the purchase and the finance manager and did not hear back. I finally let them know I would return over the weekend. I returned with my two kids. The finance manager was available and said he would help me. The goal was to get me better rate. We had this in writing via email. He presented me with a new contract and said it wouldn't help much but would save me a few dollars a month. I was disappointed but ultimately signed because it was better than nothing. I had to submit my revised contract to receive a rebate a month later and realized that the finance manager was not honest. The rate he got me was not only higher but he also extended my term of the loan. I reached out to the finance manager and received no response. I reached out to the dealership manager who acknowledged my complaint but failed to follow through on fixing my contract. The finance manager took advantage of mom with two kids and should be help accountable for misrepresentation. The dealership manager is aware of how his finance manager handles clients and is complacent.

• Initial Complaint

  03/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We sold a leased vehicle to the Hyundai Vacaville car dealership on January 18, 2023 for the amount of $25,500. The car is a 2020 Hyundai Ioniq Phev 5dr Hb **************** VIN number is *****************. The payoff amount at the time of the transaction was $21,231.23, which meant that we were going to get a check from the dealership for $4,267.77. The car was leased through Hyundai Finance. On January 18, we were informed by the finance manager that it would take 4-6 weeks for us to receive our check. As of March 13, we still havent received a check, almost 8 weeks later. We contacted Hyundai Finance today and found out that the car was paid off on Feb 17, 2023 and the title was received by the dealership on Feb 23. Given this there should be no reason why we haven't received the check yet. We appreciate that sometimes things take longer due to unexpected circumstances; however, our real frustration has been working with the dealership in trying to get updates on the progress of the transaction and specifically to find out if the car would be paid off before another lease payment was due. In the end we had to make another lease payment on Feb 10th since we couldn't get an update from the dealer when the payoff would occur. Since early February we have made multiple calls and spoken to several people in various departments to find out how the transaction is progressing. We called at least 8-9 times, and on at least 4 occasions left messages and were told somebody would call us back right away. Nobody ever did. We also spoke to the salesperson we worked with and he told us the finance mgr would call us back within an hour or two, but he never did. We have also written emails to the salesperson but have received no replies. We've given up trying to talk to the dealership at this point since it seems fruitless to continue trying. We hope that the BBB can help escalate getting our check and resolve this issue.

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a grande new 2022 Elantra from this dealership, by the sixth month my cars computer began to malfunction. I called corporate and took it to the purchased dealership as advised. Inspection was completed and part was ordered. It took roughly two weeks for part to be received. In total I had the car for 1 month with no use of accessories and accommodations that car was purchased for. Requested an exchange or buy back of the vehicle , corporation has yet to resolve issue.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩