ComplaintsforCustom Innovations & Home Remodel
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
***************************** and I entered into a contract on July29th, 2022, to begin work on August 1st, 2022, for $30,000.00, ******* requested a month to 6 weeks with a promise at the latest 9/14/2022. ******* was contracted/hired to paint exterior of house 3 colors, replace 4 exterior doors & 2 security gates (hardware included), remove/install backyard irrigation, remove/install/widen front driveway/backyard patio, and backyard driveway. He required 50% down, in good faith I gave him $7,000.00 in a check and $8,000.00 in cash. *******'s crew worked for eight days preparing paint and demolishing concrete. On August 18th, 2022, ******* started ghosting me and his worker's stopped coming. My husband and I tried reaching him several times through texts, IM, email, ********* phone and mail nothing but (CRICKETS). Our home looks like a "BOMB" went off, there's smashed boulders covering my entire driveway, sidewalk, backyard patio, lawn in front/back, holes in the front of house stucco, and backyard driveway. My house and family are devastated. The damage *******/ crew has caused is over $40,000.00 in repairs. *******'s using several different spellings of his name and different assumed company names through Google, ********* and YELP Below are some alias I found online: (ON YELP) ******* HOME REMODEL & REPAIR ********** EQUIPMENT, AND ON HIS TRUCK) CUSTOM INNOVATIONS & HOME REMODEL, ***************************** CONSTRUCTION, REMERIZ CONSTRUCTION, ******* CONSTRUCTION, REMEREZ CONSTRUCTION, ******* COMPANY He has an accomplice in these scams (she ordered bins fm. Republic SVC) I researched her ph# she too has many aliases along with long rap sheet; *************************** ************ AKA. ****** ************************************* & various others.I've seen him in the area prowling for new victims; I called the police they said there's nothing they can do this this is a civil matter. ***************************** is a serious SCAMMER, thief, and liar; this unscrupulous poser claiming to be from ********* must be stopped!Customer response
10/05/2022
To whom it may concern,
The correct address is:
600 *******************************************************. 94590
THANK YOU IN ADVANCE!
~Salina
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.