ComplaintsforThe Tidrick Law Firm LLP

• Initial Complaint

  10/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am due a check for the ****************** settlement agreement. The check was mailed out on September 22, 2023 to my home address. **** informed delivery showed an image of the mail from the settlement administrator and it should have been received in September 25th. I did not receive anything. I contacted the settlement administrator who informed me that I would need to allow 30 days to past to then call to state I did not receive the check. I dont understand why I would need to wait 30 days to have a check reissued. It is possible for the staff to cancel the check that was sent out and reissue another check. I believe the law firm is attempting to stop me from receiving my portion for the settlement. They are definitely not making sure that I receive my portion. I worked well over 300 days with Rover and I am *********** my portion of the settlement in a timely manner not 30 days while the law firm reaps the benefit of having large amounts of money in their account. Theres absolutely no reason to force me to wait for a check reassurance. The delay is for their benefit and causes me unnecessary frustration. I dont agree with their policy of delaying checks for 30 days. I never agreed to that policy nor am I employed by the law firm. I asked for their policy in writing or proof that I agreed to their policy. Ive heard nothing back.

  

  Business response

  10/17/2023

  Our law firm prosecuted a lawsuit against Rover that resulted in a class action settlement which required Rover to pay $18 million into a settlement fund. The case is Sportsman v. A Place for Rover Inc., Case No. 19-cv-03053-WHO, U.S. District Court for the Northern **********************.
  
  The Court appointed a settlement administration company, Simpluris, to serve as the settlement administrator. Simpluriss responsibilities include, among other things, receiving the settlement funds from Rover and issuing and mailing settlement checks to settlement class members.
  
  The settlement class includes: All current and former pet care providers who performed at least one service in ********** booked through the Rover Platform from the period from November 1, 2018, through February 7, 2023, the date on which the Motion for Preliminary Approval Order was filed (the Settlement Class Period). The Settlement Class does not include: (a) anyone who served an arbitration demand on Rover on or before October 18, 2022; and (b) anyone whose claims against Rover have been ordered compelled to arbitration on or before October 18, 2022.
  
  ******************** is one of the approximately ****** settlement class members. On September 22, 2023, Simpluris mailed settlement checks to the settlement class members, including ********************. Settlement class members were mailed checks automatically (in other words, without any action required by any individual settlement class member).
  
  Upon seeing Ms. ********* submission to the BBB on October 13, 2023, that same day we contacted ********* to ensure that Ms. ********* concerns were being addressed. Our law firm had not previously heard anything from ********************. Apparently her prior communications had only been with *********, and then the BBB.
  
  Simpluris informs us that ******************** called Simpluris on September 27, 2023, because two days earlier ******************** had received an email from **** Informed Delivery showing an image of a piece of mail that appeared to be her Rover settlement check, but she had not yet received that piece of mail, and she wanted her check to be mailed to a new address. ********* informed her of Simpluriss 30-day reissue policy, which allows time for mail to be forwarded to a new address or returned to Simpluris for processing. ******************** indicated that she would see if the check sent to her original address had arrived, and that she would contact Simpluris in 30 days if she hadnt received it by then.
  
  On October 7, 2023, ******************** sent Simpluris an email indicating that she could still receive mail sent to the original address, and that the local post office would hold it for her.
  
  On October 12, 2023, ********* sent ******************** an email reminding her to please contact ********* on October 23 if the check had not yet arrived by then, in order to allow **** a few more days to deliver the original check, consistent with Simpluriss 30-day reissue policy.
  
  On October 16, 2023, Simpluris reached ******************** by phone to confirm where she wanted the check to be mailed, because she had provided two different addresses in recent communications. ******************** requested that ********* not wait for the 30-day period to elapse, so that same day, October 16, 2023, Simpluris re-issued Ms. ********* check and mailed it to her new address.
  
  One reason for Simpluriss 30-day reissue policy is that, if an individual has moved, it allows time for **** to forward the check to a new address. The policy strikes a balance between two goals: on the one hand, expeditiously distributing checks to all settlement class members, and on the other hand, avoiding instances of an individual receiving two checks and accidentally depositing both checks. When ********* re-issues a check, Simpluris issues a stop payment on the original check and informs the settlement class member to be careful not to deposit the original check, because doing so could result in the individual being charged a fee by their financial institution for depositing a canceled check.
  
  In her submission to the BBB, ******************** speculates that our law firm somehow benefits from Simpluris delaying the re-issuance of her check. That is incorrect. Simpluris maintains the funds in an account that it established for purposes of this settlement, which Simpluris controls. Our law firm has no control over that account, nor do we benefit in any way from any check being delayed. 
  
  More information about the settlement is available online at www.sportsmansettlement.com. Anyone with a question can call or email Simpluris. Their phone is ************** and their email is ****************************.
  
  We hope that Ms. ********* concerns have been addressed to her satisfaction. If not, we ask that she please email us at ************************************* text us at **************, or call us at ************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩