Business ProfileforGuideway Legal Document & Mediation Services, Inc.

On January 15, 2024 I placed an order for changes on my trust with Guideway. I paid and then worked off my copy with *******************************, on the phone. (She also had a copy). I have repeatedly tried to receive the revised copies but kept being delayed. Originally I was told that it would take 3.5 weeks or 25 days to make a few changes. On February 22 (37 days) I receive a boggled copy with Many discrepancies. I printed it out, made the corrections and then sent it back. I was told that the corrections would be made within 48 hours. Today is March 6,2024. When I called, they told me that they did not understand my corrections and would need to make an appointment on the phone. Remember I already had a phone appointment for an hour. The person on this call claimed to be ******* but it was not *******. I had spoken with ******* for an entire hour Jan 15 and I know that this was not *******. Furthermore, they were blaming their incompetence on me. They had not given me a form to fill out, they did not detail what they needed from me, I had done everything they required but they still could not complete the task. I expressed my dissatisfaction and that I wanted a refund. They spoke over me, refused a refund and hung up on me. Please see the attached documents. I have marked them as originals or revised. You can see that their revisions destroy what was supposed to be left alone. *************************** was supposed to be removed. They removed one of my designated recipients of 1996 ************* and they gave it to my friend, ******************* and my ex-husband, instead of removing him from the entire document. . Clearly I wouldve never told them to do any of this. I hope you can help me refund my money.