ComplaintsforThe UPS Store

• Initial Complaint

  07/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  The first inclination I got that something wasn't right with the delivery of my package was when I checked the tracking number. I received a message from the *** website that the package wasn't checked into the system days after I dropped it off. A week later I received a phone call from the receiving party notifying me that the package was ripped open and the contents were missing. Of course I bought insurance for my high value item but when I placed a claim it was denied. The reason I was given for the denial was that the item was packaged by myself rather than a *** employee. WHY WOULDN'T THEY TELL ME THIS DURING DROP OFF?? There was no information about this policy in the store and the service to package it for me wasn't even offered. They didn't tell me about this policy so that I could make an informed decision and further more WHY ARE THEY TAKING MY MONEY FOR INSURANCE KNOWING THAT THEY WON'T PAY OUT FOR LOSSES?! This is negligence pure and simple. I will never step foot in this store again and I highly recommend that no one else do so either.

  Customer response

  08/19/2024

   
  Complaint: 21971817
  
  I am rejecting this response because:

  In the third paragraph of The UPS Store response, **************** states that I was advised that the package would need to be packed properly for any insurance but that is not true as I was not made aware of this by his employees. Think clearly about the process of dropping off a package for delivery. The parcel is first handed to the attendant and then any additional services for the package are purchased. **************** implies that the store manager told me that the package would not be sufficient for insurance, which she certainly did not, and due to that omission by the manager I purchased insurance thinking that the package would be sufficiently covered from being lost, stolen, or damaged. No logically thinking person would purchase insurance after being told their parcel is uninsurable, and with a degree in electrical engineering, it is safe to say that I am a logical person. In addition, the package was purchased at the store in question and can be seen on my receipt (attached), so it is safe to conclude that this store is selling packaging that it deems improper to mail. To sell insurance on uninsurable packages along with the sale of materials that are classified as improper is negligence.
                    The UPS Store owner boldly states that they filed a claim on my behalf in the fourth paragraph of their response but omits to state that I didn't permit them to file a claim for me. I contacted the store to let them know that my tracking number wasn't available in the *** tracking system (shown in the *** Website.png attachment) hence I was unable to make the claim myself, but then they filed a claim on my behalf which took the reins of control from my hands in getting my reimbursement.
                    That second ring that was found and signed for by the same person who received the initial empty package should not come as a surprise as I was mailing my ring to be resized by the company that makes rings. I do not doubt that they have rings coming and going all day long, but what is worth noting is that the second ring did not have the same tracking number as the ring I mailed off. Tracking numbers don't change mid-route. The company which I purchased my ring from used the same packaging that I purchased from the UPS Store called a bubble mailer.
                    Finally, in ******************** second to last paragraph, he states that he did all that he could, which is not true as there were several instances where his employee failed to offer services or share details that would have ensured my package would be protected. He also goes on to state "I am unsatisfied because I want a replacement." It is shocking to read this as the defined purpose of insurance is to protect items from being lost, stolen, or damaged. I am simply looking to have the insurance I purchased honored and for accountability in the mishandling of a keepsake that was very dear to me. The lack of professionalism is appalling and intolerable so I will continue to pursue this issue until I have been compensated for my belonging.
  
  Sincerely,
  *************************

  Business response

  08/30/2024

  See attached

• Initial Complaint

  03/05/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The UPS Store at **********************************************************************, offered notary public appointments for Saturdays on its website going back at least to 11 February ****/ I booked one on 4 March **** for Saturday, 5 March. I was sent two email confirmations of the date, time, and location. When I arrived at the store at the appointed time, I was informed by the clerk on duty that notary services weren't available on Saturday. When I offered to show him the two confirmation emails, he told me that the bookings were made "online" and "on the website" and had no value in his store -- even though they confirmed the exact location and time. When I asked to speak to a supervisor, he told me she was "off" and that I'd have to come in on Monday. This is false advertising.

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