ComplaintsforSPEC-D TUNING

• Initial Complaint

  12/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased headlights from this company 6 months ago and already both fill with so much moisture you can't see. The passenger side headlight completely stopped working during a commute home from work causing me to be pulled over and ticketed, must have died while I was driving because I was unaware, also the fact that I couldn't even tell it went out is just how bad they have filled with moisture...to be quite ***** every single thing about these headlights are extremely poor...extremely cheap wiring, cheap design just all around cheap crappy product that for overv 4 hundred dollars should have lasted longer then 6 months.

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I purchased tail lights from this company through ******** trucks.com a year later Im having issues with the the ground wire has come disconnected from the circuit board. And the tail light is holding water. I contacted ******** trucks. It was told I had to go through this company because of the warranty. When I contacted the company regarding my issue I was told there is no warranty and if there is nothing they can do. They also instructed me to apply silicone around the housing of the tail light. Or purchase a new set of tail lights through a different company with a better warranty they will not stand by their product in and their only solution is to purchase a new product from a competitor do not buy from this company.

  Business response

  04/11/2023

  We are a wholesale distributor and Americantruck.com is one of our customers.  We offer warranty to our customer and not to the public.  It is not true that end user will have to go through ** with any warranty claims.  Americantruck is suppose to service their customers on their end, due to the fact that we will not have any informations regarding the sale/transaction.  We are reaching out to **************.com to verify this.

  Customer response

  04/27/2023

   
  Complaint: 19640772
  
  I am rejecting this response because:

  I spoke with ******** Trucks. I was told to contact your company because they do not provide a warranty longer than 90 days. After I contacted your company I was told by your rep that I should by a product from another company that would last longer. 

  
  Sincerely,
  
  *******************

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