ComplaintsforPolar Tracking Inc
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Complaint Details
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Initial Complaint
08/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 14th I bought something from this seller who said that they were going to send me 700 feet of bubble wrap. They only sent me 550. I told them about their error and they stood by their product. I had to unroll the whole roll of bubble wrap to find out it was the wrong size. And returning it is not an option now. They said I have to pay for return shipping as well.Business response
09/04/2024
We are reseller of all of our products. We have been selling this products over 20 years and we trust the spec of our suppliers providing to us. We want our customer 100% satisfaction. We always offer customers some options to solve the issues or concerns. They can either open a case through the ecommerce website to start with the return process or we will offer them a partial refund to compensate them and suggest them to look for other sellers. We never asked customer to pay return shipping so it might be requested by the selling platform. Customers are welcome to contact us to see how to avoid the returned shipping cost.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
20720 Carrey Rd Ste A
Walnut, CA 91789
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.