Customer ReviewsforPrincess Polly USA

The customer service I experienced was absolutely dreadful. I received a pair of boots that had an unbearable chemical plastic smell, causing headaches and a rash on my legs. When I reported the issue, the company issued me a gift card and told me I could return the boots for a refund, with return shipping costs reimbursed via ****** (as I am an international customer). However, after using the gift card, I was informed that I wouldnt receive a refund for the returned boots. Despite being assured of a refund, I have yet to receive the promised ****** reimbursement for shipping or any refund for the boots. I will not be purchasing from this company again and will advise others to avoid this untrustworthy business.

*****************. BEWARE IF YOU USE A GIFT CARD ON THEIR SITE. Princess Polly fails to advise you that if you use a gift card and your credit card on a purchase, if you return an item it will go to the gift card FIRST then to your actual MONEY. It is not disclosed anywhere on their website, and their support team does nothing to be transparent about the issue. ****** at **************** was rude, not polite at all with the given feedback. They issued my refund after I showed PROOF that it is not listed anywhere beside some question forum that SHE sent to me that wasn't even on their actual website. So with that being said, BEWARE if you use two payment methods. ALSO their Returns are not free unless you accept the refund in form of a GIFT CARD, way to scam you back into shopping with them.

Used to be good place to shop then it all went downhill recently. My sister and I have ordered from Princess Polly for a few years now but this is referencing my order on April 18, 2024 through TikTok shop. My order number ending in ******. My packaged was marked delivered but the carrier never even stopped by my buildingthe photo of the delivery was not even in my building and the package was not even visible on the photoit was a general photo of a mailroom. I originally reached out via support on the day after it was marked delivered and was not given a response until days after where I was told it was going to be escalated I also reached out via their TikTok support line and was told to wait five days until delivery. I waited for two days and was given the generic response of we cant help you contact the carrier. I contacted the carrier and was told to contact the shipper so I contacted them again yet Ive been continuously been given the run around. Come to find out they claim that I made a previous order which is completely false as I have never ordered from princess Polly before as this is the first time I personally made an ordermy sister usually uses her account to order our packages together. *** currently reached out to the order platform to resolve this issue as princess Polly support continues to be extremely rude and unhelpful. AVOID at all costs.

This is the worst company to buy anything from. Everything on their website is engineered to break within a month. I bought a cat fountain from them and ended up having to replace every single component in it within a month. They sell every part separately, even the parts that seem like they should go together. For example, I spent $45 on a new water pump for my cat fountain, and when it arrived it was missing a vital part - a suction cup that connects it to the lid. Unbeknownst to me, they had made it so you had to order that part as a separate replacement (what a money grab!). So it cost me an additional $13 and I have to wait 2 months for a little suction cup to come in the mail and then I MIGHT have a working fountain if Im lucky.

Awful customer service. If you recieve defective items, it doesn't matter how many pictures you upload and send in; they pretend like they can't see, and spend company time arguing back and forth, instead of refunding the return shipping fee. They can answer to ***** Fools.Clothes are also very much fast fashion, junk quality, at high prices.

Beware before purchasing! I made a large order on 12/27 and according to the tracking, it was "Out for Delivery" on 12/29. The status remained the same for almost two weeks and the package never arrived. I contacted the site and they told me to wait until 1/13. At that point, I had already reached out to the carrier and after a day, the status magically changed to "Delivered." I have security cameras outside my house and I know for a fact that nothing was ever delivered. Now the site refuses to refund me! They claim that the carrier confirmed its arrival, and apparently that's the final word. After much back and forth, they finally offered a store credit. However, I don't think it's fair that I should be penalized for something that isn't my fault. I want to be refunded in my original form of payment and they refuse to do so. It was a large order and I don't want a store credit in that amount. After dealing with this, why would I want to place another order from them again??? Please be careful before you buy from this site. They don't care about their customers at all.