ComplaintsforAyudando A La Comunidad
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Complaint Details
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Initial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company deceived me by telling me that I need to get a criminal record for an immigration procedure and I had to pay them for these documents before proceeding with my immigration procedure. After charging me ***** dollars for these procedures, they sent me contracts to accept and proceed with these documents which I never signed and requested that they return my money and they were cheating on me That was on July 30, 2024 and they told me that they were going to pay me back all the money in about 5 days, which never happened, then in 14 days, then in 5 days.Today, August 29, 2024, they still don't return my money and they don't answer my phone, not only do I have the receipts but also the audios of the calls in which they agree to return the money but they still don't do itBusiness response
08/30/2024
The refund for this client was processed in full in a timely manner.Customer response
09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The refund was made two days after BBB intervened in my favor... thank you very much BBB
Sincerely,
*******************
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.