ComplaintsforFarmers Insurance

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Initial Complaint
11/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On July 23rd I cancelled my home owners insurance with this company because I took out a better coverage plan with another company. Foremost promised me a refund of $450 and to this day I have not received my refund.
Business response
11/15/2024

Case: 22549497

To Whom It May Concern:

Thank you for notifying Foremost of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.
Customer response
11/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** *****
Initial Complaint
11/07/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had a car accident on 9/18/24, Unbeknownst to me the other driver contacted my insurance company and initiated a claim. I reached out to Farmers to report the accident and was informed that a claim had already been established. I was given the adjusters name (Ahnalies ******-*****). After several unsuccessful attemps to contact her I was forced to appear in court without any additional information on the claim. After my court appearance Mrs. ************ called me and informed me the claim was denied. I am concerned as to how another party can initiate a claim on my policy. I request the claim be reopened and coverages be paid for both parties.
Business response
11/13/2024
Dear Better Business Bureau,
Thank you for your correspondence concerning a matter brought forth by ****** **********. We take the customer experience seriously and appreciate the opportunity to review the matter and respond.
Our file reflects we have contacted Ms. ********** and addressed her concerns directly. As she requested, the claim has been reopened and liability accepted on her behalf. We sincerely apologize if any of Ms. *********** attempts to contact us were not responded to timely, as this does not meet our customer service expectations.

Sincerely,
Farmers Group Property and Casualty Insurance Company
***** *********
Senior Customer Relations Consultant
Claims Customer Relations
Customer response
11/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **********
Initial Complaint
11/04/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I cancelled Auto and an Umbrella Policy with Farmers Insurance within 30 days of each other on 8/27/24 and I was paying them monthly by way of direct pay from my bank account. When I cancelled both policies a week later i cancelled the link to my bank account. I have been with Farmers for more than 11 years and my monthly paymernts to to Farmers went from 02/01/24 $386.02 up to $840.54 in monthly premiums on 08/01/24 with very little explanition as to why the premiums went up. On September 23rd I get a bill for $277.84. and on September 27th I get a final bill for $284.23. 3 phone calls to Farmers (5 Hours of my time)I could not get an explanation for the bill. The last conversation with ****** *. Reference #*********.. She conceded that the bill was for a loss of DISCOUNT and not for a short pay on a policy or for services. For 11 years I paid my homeowners, auto and umbrella on a direct draw monthly from my checking account I asked for the courtesy of removing and she was to elevate the request but did not have the authority. She was suppose to return my call and never heard ********** I get a letter from a collections agency demanding $284.23. threatening my credit!!!!! $284.23 for a back charge on loss of discounts since I cancelled my Homeowners, Umbrella and AUTO OVER A 60 DAY PERIOD. During the 8 month period of coverage I paid $5,448.88 in premiums and Farmers could not make a $284.23 charge for the loss of a discount.
Business response
11/04/2024

P.O. Box 2910
Shawnee Mission, *******; 66201-1310
Fax: **************
***********************************************************************

Case:22506166

To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.
Initial Complaint
11/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a customer of ********************. I am writing to request a refund for the insurance premium I paid for the next six months following the accident that occurred on October ***** car was declared a total loss, and I was informed that the accident was not my fault. I had already paid the insurance for these six months and would like to know how to proceed with receiving the corresponding ********* far, I have contacted customer service and was told that I have nothing to receive, which does not align with the terms of my contract.I would appreciate it if you could review my request and inform me of the next steps for the refund.I look forward to your prompt response.
Business response
11/05/2024
Thank you for your inquiry with the Better Business Bureau. We welcome the opportunity to respond to your concerns.
Per your written request, we have terminated your policy effective 10/13/24 which is the day after your total loss. Your refund check for $1,553.00 will be mailed to you today.
We would like to thank you for your patronage and hope you will consider Farmers in the future.
Initial Complaint
10/31/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
After Hurricane ****** passed through, we had damage to our roof. The roofing company assessed the damage and submitted the estimate for roof replacement. The adjuster visited to look at damages. He claimed he didn't see any damages other than where the tree fell on the home. However, the roofer found other damage and even provided pictures of the damage. The claims adjuster never came back to try and see what damage he may have missed, he only reiterated that he didn't see the damage stated and refused to pay any additional for repairs. This adjuster clearly believes he can't make any mistakes and refuses to provide the full services paid for with our extremely high premiums and provide quality service. This adjuster needs to fully investigate before denying the claim. My roofer is a quality roofer and NOT a fly by night company I found coming door to door. This is a local, highly respected company. One I fully trust. I had left multiple messages for the supervisor begging for a call back and he never bothered to reach out to me. This clearly shows that the company has no interest in customer satisfaction. This adjuster needs to do his job to the fullest. Even better, provide me with a more competent adjuster who will make sure before denying a claim even after being provided with proof. The adjuster can meet with the roofer to see the damage that was missed.
Business response
11/07/2024
Dear Better Business Bureau:

We are in receipt of your email dated October 31, 2024, regarding an inquiry received from our policyholder ***** ******. In the inquiry, Ms. ****** expressed concern with the outcome of the claim, specifically that the estimate did not include a full roof replacement and expressed concern with not receiving a returned call. We appreciate the opportunity to review this matter and respond.

Our notes reflect that the Claims Supervisor spoke with Ms. ****** on October *******, to discuss her concerns with the claim. From the Claim Representatives inspection and review of the four photos received from Ms. ******* contractor,there was support for covered damage to replace the front slope; however, there was no wind or hail damage observed on the back slope or support received that indicated a full roof replacement was warranted. The Claims Supervisor requested additional support from Ms. ******* contractor for review and consideration. Any additional documentation can be emailed to *********************************** with the claim number on any correspondence.

We value Ms. ****** as a customer and should she have any additional questions or concerns regarding her claim, she may contact the Claims Supervisor.
Customer response
11/08/2024

Complaint: 22496809

I am rejecting this response. While the supervisor did call me only after the complaint was filed, I have heard nothing from anyone since that date. My roofer provided overall photos of the wind damage he documented that was on parts of the roof not damaged by the tree that I forwarded to the claims email as requested. I have not heard anything back. Those photos were provided within 24 hours. This company is ignoring the expertise of my roofer by denying the claim even after photos have been provided of the damage. My roofer is available to schedule a meeting with the claims adjuster to SHOW him the damage he is adamant does not exist (thereby calling my professional roofer a liar). I again reaffirm that farmers is not doing their due diligence to properly provide claims coverage for damage caused by the worst hurricane in history of our area.

Sincerely,

***** ******
Business response
11/12/2024
Dear Better Business Bureau:

We are in receipt of your email dated November 8, 2024, regarding an additional inquiry received from our policyholder ***** ******. We appreciate the opportunity to review this matter and respond.

We regret any frustration that Ms. ****** experienced during the claim handling.We have received and reviewed the submitted photos and have reached out to ********* and her contractor to have a reinspection completed. Once the reinspection is completed, we will go over the findings with Ms. *************
Customer response
11/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time.

Sincerely,

***** ******
Initial Complaint
10/28/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello. There must be some unknown error, glitch or plain wrong on the part of auto insurer Bristol West since my many past complaints about them through the BBB, CFPB, FTC and others. HELP IS NEEDED. I received the attached text message notice today about my former auto insurance provider Bristol West (a Farmers Insurance Company) turning some unknown debt of mine to a credit debt collection agency. When I let Bristol West around August 2024, I was told Id receive a prorated refund and on my many calls checking on the refund was told it was sent to my bank/ credit union by direct deposit. Now all of a sudden I see this and am shocked. Additionally, when calling in the past, the computer operator always asked was I calling about my mobile home or dwelling policy which I did not and do not have such a policy. I had to clarify I only had a now cancelled auto policy with Bristol West until I left to go to another company. I never received any notice of any outstanding debt balance leaving Bristol Wear and demand answers and a CLEAR OF THEIR WRONG OF PLACING A NEGATIVE **** ON MY THREE MAJOR CREDIT BUREAUS REPORT. This isnt the first time Ive had issues with the horrible service and inaccuracies of this company. Answers and solutions demanded. Policy # G01-1189730-04
Business response
10/30/2024

To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above
Customer response
10/30/2024

Complaint: 22482419

I am rejecting this response because:
Bristol West- Farmers Insurance Group did not answer or even address the complaint AND
URGENT: COMPLAINT AGAINST BRISTOL WEST- FARMERS INSURANCE GROUP AND CREDIT REPORT DISPUTE REQUEST
BRISTOL WEST FARMERS INSURANCE RECENT CREDIT WRITE OFF IS THEIR ACT OF RETALIATION AGAINST ME, A FORMER CUSTOMER(Resolutions Needed- Reply Requested)

Also, to those CC'd in this email: This is a Consumer Complaint and Request to Clear the Negative Credit Report Marking Placed Erroneously as an act of Malice By Bristol West- Farmers Insurance on my ***** Three Bureaus Credit Report: HELP NEEDED

PLAY BACK ALL RECORDED PHONE CALLS TO BRISTOL WEST (FARMERS INSURANCE GROUP COMPANY), NO MENTION OF ME OWING THEM ANY BILL, ONLY BRISTOL WEST OWING ME A PRO-RATED REFUND AFTER I CANCELLED THEIR COVERAGE AND WENT TO ANOTHER AUTO INSURER

Sincerely,

****** *******
Business response
10/31/2024

To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.
Initial Complaint
10/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On October *******, I logged into my account to see how much my new payment would be. Ive noticed my car insurance was canceled for the 2nd time (without ANY forms of communication of cancellation for both times). I called Bristol west and the agent confirmed that my policy was canceled on 10/21, due to $11.56 not being paid for. I stated that my bank statement shows that the difference was paid for in full the day it was due (October 3rd). This isnt the 2nd time where my policy was canceled due TO THEIR system issues not collecting my payment. I have been driving without any active car insurance for over 3 days AFTER paying for it and I am now liable of getting a ticket for such. I want this ALL handled including being compensated for this huge inconvenience.
Business response
10/30/2024
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer by email and have resolved the above issue of the canceled policy.
Initial Complaint
10/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I got rear ended by any unknown driver who fled the scene. The damages that my car suffered came a bit higher than the value of the car. Despite that I found a place that could fix the damages for way less. The Insurance Group refuses to help me like they have done it in the past by giving the chance to get it fixed and continue to stay as their client. As it stand now, losing that car would definitely put me in a terrible situation since i already know that I will be out of work since I have an hour comute everyday to get to work. Now, the Insurance give the choice to withdraw my claim which will give the right to keep the car broken or continue by sending the money to the ******* that's hold the lien for the car. However, there will be some additional money left to pay while I am not ready to get myself another car. For that reason since I have been with them for kore than 5 years ,I would want them to help me because as it stands now I will be without my job if I can't get it fix. The Damages is the body along with sensors. It runs totally fine and still look good.
Business response
10/28/2024
Thank you for being a Farmers customer. We appreciate you taking the time to let us know how we are doing and we are sorry to hear about your dissatisfaction with the handling of your claim. We take the customer experience seriously and we will provide your concerns to the Claims operation to discuss this matter further.
Initial Complaint
10/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hail storm on 8-5-24. Farmers adjuster came out 8-21-24. Found damage to my windows, downspouts and gutters. Told me he couldnt get on our roof due to Farmers policy. After multiple calls and ignored calls, I finally got ahold of a supervisor and a INDEPENDENT LADDER ASSIST come out 9-4-2024. This person came out, wouldnt provide a business card. He inspected our roof and said he would sent report and photos to Farmers. Farmers sent me a letter saying that there was no damage to our roof. If we wanted to ask for re-inspection my contractor would need to send in photos and estimate. My contractor sent in all the information. No word from Farmers so I checked with them. They claimed they never received the ****** So, my contractor emailed them again.A week later, received a letter saying that the photos that my contractor sent in were not consistent with hail. Case *********, a person, unidentified independent ladder assist inspected my roof and I dont get copies of that information? Ive asked for it twice in emails and all I get is we are unable to provide that information . Farmers admitted there was hail damage to other parts of my house but they couldnt even get on my roof? Who was this person who inspected my roof and I dont have the right to the report or his credentials? I have all the documentation and even my agent said in a voicemail that Im flabbergasted and I hope you file a complaint .
Business response
11/01/2024
We are in receipt of your email dated October 25, 2024,concerning an inquiry received from ***** ***********. In the inquiry, Ms. *********** expressed dissatisfaction with the settlement amount and handling of her claim,specifically regarding communication. We appreciate the opportunity to review the matter and respond.

After careful review of Ms. ************ claim, we respectfully maintain that her claim has been settled and handled appropriately based on her policy provisions. The inspections of her property revealed hail damages to the gutters, downspouts, and window wraps. No storm damages were observed to the roof, but rather wear and tear, which is excluded by her policy. The documentation presented by her contractor was reviewed but the damages being asserted as hail are not consistent with hail. However, we continue to welcome any additional information Ms. ************ or her contractor, can provide for further review.

We value Ms. *********** as a customer, and we regret we are unable to provide a more favorable outcome. While not reflected in our claim file, we apologize if any of her contact attempts went unreturned as we strive to handle every claim promptly and professionally. Should Ms. *********** have any additional questions or concerns regarding the claim, we encourage her attorney to contact our Claims Leadership team to discuss.
Initial Complaint
10/25/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased policy began 8/21/24. Foremost covered the home without ever looking at the property - this was confirmed on the phone by ****** *******. Wind storm damaged roof 9/11/24. Tri-21 Roofing recommended roof replacement. Foremost denied and called for repairs only. After attempting to make repairs, Tri-21 found the roof to be in too poor of condition for said repairs to be made. Repairs cannot be made without damaging additional shingles.
Business response
10/30/2024
Dear Better Business Bureau,
Thank you for your correspondence regarding a matter brought forth by **** *******. In this inquiry, Mr. ******* expressed dissatisfaction regarding the settlement of his claim. We take the customer experience seriously and appreciate the opportunity to respond.
We value Mr. ******* as a customer and appreciate his business. Upon receipt of this complaint, we escalated Mr. ******** concerns to claim leaders for their review. We must respectfully maintain that the settlement of Mr. ******** claim is appropriate as the payment reflects the replacement of shingles that had direct physical damage due to a covered peril. Regrettably,we are unable to offer any additional coverage or payment for Mr. ******** roof claim.
Sincerely,
Foremost Insurance Company ************, **
*** *****-*******
Claim Customer Relations Senior Consultant

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