Customer ReviewsforFarmers Insurance
451 Customer Reviews
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Review from Richard C
1 star11/20/2024
Dishonest quote. The sales rep ****** sold me a bad insurance policy and the new quote they changed my car insurance 3 times without my knowledge or permission and now Im having to pay more monthly. They refuse to honor the car insurance with Bristol West insurance. Owner ******* **** refuses to fix my insurance rate.Review from Daniel G.
1 star11/19/2024
Bristol West Ins.I am expressing my frustration with the handling of my claim and the severe delays I have experienced in getting my matter resolved. I first submitted my claim over five weeks ago, and despite my prompt responses and attempts to provide all requested documentation, I am still waiting for a resolution (6 weeks). The continued back-and-forth, coupled with repeated requests for the same information, is unacceptable and has created unnecessary hardship.I submitted my original claim, including photos of the damage to my vehicle, at the time of the claim.I followed up with the requested submission of additional photos and video through the App, as instructed.Two weeks later, I received a message from ****** (Agent) claiming she could not open the photos I had sent. Despite resubmitting the photos, the issue persisted.A week later, I was instructed to send photos directly from my phone, at which point I had already submitted pictures four times.The delays and constant back-and-forth have caused significant frustration, but more importantly, they are now causing further damage to my ********** the weather has deteriorated, the vehicle's condition has worsened significantly. Water has seeped into my vehicle due to the damage, leading to a wet, mildew smell inside and causing all items in my trunk to be soaked. I made every attempt to mitigate this with plastic and tape, but as a non-professional, I am unable to prevent the damage. This situation has become unsafe to drive and has affected my health.I have been a loyal customer for over 10 years, always paying in advance for full coverage with no prior accidents or claims. I trusted that in the event of a claim, the process would be handled in a timely and efficient manner. Unfortunately, that has not been the case, and my vehicle continues to deteriorate due to inaction on Bristol West. They are do everything they can to disprove a tree fell in my vehicle so they do not have to pay.Review from Tanzia M
1 star11/18/2024
My daughter got into an accident with a guy who was backing out of the driveway without checking. My daughter has the right of the way. His insurer This garbage insurance does not want to accept liability although everyone involved ( Mechanic, my insurance adjuster, independent adjuster) acknowledged after seeing the video that the other guy was 100% at fault. This adjuster of this insurance was extremely unprofessional and verbally abusive.Review from Paul H
1 star11/18/2024
*** than doubled my mobile home policy from 2023 to 2024 with no explanation !I'm not paying $3,000 a year for homeowners insuranceFarmers Insurance Response
11/20/2024
As an insurer, Foremost strives to keep premiums as competitive as possible while providing our customers with the protection they deserve should a loss occur. However, as costs associated with insurance services continue to climb, it is necessary that we intermittently adjust our rating information to guarantee our ability to respond to claims. Thank you for allowing us the opportunity respond to your concerns.Review from Brian D
1 star11/14/2024
We've had ******** coverage for Auto, Home, and Umbrella for five years. Although we have never had a claim, our total premium increased 25.5% for the next policy period. Coverage for our two autos increased 30.6% and 32.4% despite having a $1,000 deductible for Collision and Comprehensive coverage. We are drivers in our late 60's who have never filed a claim in 50 years of driving. We lived at our prior home for 30 years and never filed a Homeowners claim. ******** had increased our premium 61% since our first policy in December 2020.Each year, we increase our deductibles, decrease our coverage, and are still faced with 25% plus premium increases. Based upon ******** Claim processing history, it appears that they deny legitimate claims after soaking policyholders with high premiums for years. We're shopping for a reputable carrier with the integrity that ******** is lacking.Farmers Insurance Response
11/19/2024
We extend our apologies for the experience you had with the rate changes. We sincerely value all our customers and appreciate the opportunity to address your concerns. We did reach out to you directly to address your feedback in this review. Farmers is grateful that you have allowed us to take care of your insurance needs for all these years. Moreover, we understand that cost is a very important factor when it comes to insurance and financial services, and we want to make sure we are always your best choice by providing the finest products and services in the industry.Review from Mike W
1 star11/11/2024
Farmers is one of the worst company with very poor service. They called and cancelled my Home ins in 2 weeks because my roof is 14 yrs old. Said if roof is replaced they would reinstate the policy with ***** yes ***** deductible on all perils, seems like the dont want anyones business. Be careful when you need insurance, not farmers.Farmers Insurance Response
11/13/2024
To Whom It May Concern:Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. To protect confidential consumer information, we do not disclose information about our review. Instead, we will reach out to the consumer directly to address his concerns.Review from Richard L
1 star11/11/2024
Farmers insurance should be demanded to shut down.Cancel my *********** policy on end of August, 24. Farmers continuous to withdraw payment from my checking account on Sept 3 and Oct 2. Call them and they promised to send me a refund check. Received a refund check at the end of Oct, but not the full amount and no explanation why. So, I thought that must be some small balance that I still owe them. Then recently I receive couple invoices for some small balance that still I owe them on both home and auto policy in Sept. Don't know why they didn't deduct it from the refund check. So I call them to clarify. Their automated system is a total dumb system. After I input my policy no. on the call, the system said the policy has been cancelled and ask me to call my agent to re-activate new policy if needed. So dumb.Then I call my farmers agent, no answer, straight to the voice message every time. Now Farmers continues to send invoice and collection agency to me. Stay away from this company. I will give no star if this system allow. I think that's what everyone wanted to do when doing review for company like this.Farmers Insurance Response
11/14/2024
First, we would like to extend our apologies for the frustration that this experience may have caused for you. We value all our customers and appreciate you for providing this critical feedback. We did reach out to you directly to address this matter in hopes that we can address your concerns and resolve this for you. Further, we are sorry that you have decided to leave Farmers and we hope that you might reconsider us in the future.Review from Brian M
1 star11/09/2024
Please answer, is it unethical for an insurance company to delay a repair by taking several days or more than a week at times to respond to a Body Shop estimate and still charge the insured multiple months of premium? Is it ethical to send a $559 check for repair without any visual review of the damage & the actual repair estimate is $3,200? Also, how long should it take for the insurer to answer questions when questions are who will pay for the tow truck? Is it ethical that we are told to pay for upfront costs like the tow truck and car rental without knowing if we will see reimbursement? Rationale for uncertain answers include, the other insurance might reimburse you. The primary reason for delayed repairs at week ten is the slow response by Bristol West which is a policy sold by ***** *****.Review from Ar S
1 star11/08/2024
It has been a while that I have issue with my agent and I am willing to share my experience as a review. I went to the agents portal page and logged in but it was not allowing me to make a review! So I Called Farmers Insurance customer service line, they said I can do that by sending the review to an a email! However I did it few months ago, I knew it wouldnt reflect. So I called again 2 weeks ago to follow up and make a request to talk to someone. They told me the Agent District Manager would contact me to discuss the issue. Its been more than 2 weeks now and no one ever called me. All these show how much Farmers Insurance is protective about their agents and doesnt care at all about their customers and how agents behave the customers!!!!!!!!!!I really do not need an ********************** whose agent is protected to disrespect me. I should change my insurance not just the agent. So if you want to have this insurance, please keep in mind that the agent is not there to help you. It is ok for them not to know their job. Make several mistakes. And at the end they are allowed to disrespect to you as well.Review from Paula W
1 star11/05/2024
Had an EFT of $81.63 on 10/29/2024 for monthly auto insurance. Cancelled auto insurance with Bristol West on 10/30/2024 to go with another auto insurance company for $20 less per month with more coverage. Was told by Bristol West that I'm going to get a $38 refund??? ***!!! So I paid $43.63 for 24 hour auto insurance!!Farmers Insurance Response
11/07/2024
To Whom It May Concern:Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this ********** protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address her specific concerns regarding her refund.
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