ComplaintsforHarley Davidson of Yuba City

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was told my engine needed to be replaced 6 months ago and the they had talk to warranty company in march and a inspector came out and everything was approved to find out a month ago they never talk to the warranty company before ordering my new engine I was told that since they never contacted them that if it was denied from warranty the the dealer would have to pay it becouse it was there mistake and Ive been waiting so long just to fine out that warranty didnt cover the full cost and that I would have to pay the difference after being told I wouldnt. Not having the money to pay the difference they said my motor was fine and they could rebuild it for less but I would still have to come out of pocket witch now I dont believe it was good after I was told the motor case was no good back in march the. They asked if I was wanting to trade it in and get another bike since I couldnt afford the replace the engine. So becouse I needed my bike back the manager **** said he would put the new motor on for 2k and it would be down two days the service manager ***** has been rude over and over Time and time again he said the would replace the motor becouse the made the mistake then said he never said that then he said they would be able to get my bike to where I could ride it home by Tuesday and come Tuesday he said that they had to have it delivered becouse its not going to be rideable here we are Wednesday day an I still dont have my bike I think there lieing again the said the new motor wasnt stamped with my vin number I went to pick up my parts they werent going to install and the split my case and said that it was stamped so I couldnt have my old engine after all thats one reason I paid becouse I wanted to take my old engine to another shop to see if the where just getting over on me I still dont have my bike and Im still getting hung up on and ride answers when asking about getting it back

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Harley Issues 1.On May 2, 2023 I dropped off my Harley because it would not start, ******* received it.2.I called on May 16 or 24th to get an update, I was told by ***** it was likely an ECM or TSM issue and that he could diagnose it by swapping parts and narrowing it down. Also that my bike had been damaged by a service vehicle, it slide back about six inches but did not drop. I said I understood, things happen.3.I stopped in on July 12th, after not receiving any updates on my motorcycle and was told by ******* that it starts and runs good. I was told that the Power Commander was bad and that it was reconnected to the **** Now they were waiting for the fender to arrive and it would be ready in 10 days to 2 weeks. I asked him if it had been balanced correctly after the impact and he stated it had been checked out.4.I stopped by in person on July 28th and was told that the fender arrived, it would be ready tonight or tomorrow and I could pick it up tomorrow by *******.5.I showed up on July 29th and was told that it was not ready by ******* because the fender needed to be repainted. I asked again if the bike had been properly rebalanced due to the collision and was assured that everything was in working order by *******. He said I could get it that night, or tomorrow and showed me fresh paint on the fender but I declined and agreed to wait until Monday.6.I showed up Monday to get the bike. ***** installed a battery because the original was dead according to him and not on hand. I pulled the side cover to view the spot where the Power Commander had been and it was removed from the bike and not handed to me. He also replaced the battery tender wires. I pointed out that my inner fairing was vibrating more than normal, he tightened it...

  Business response

  08/16/2023

  Followed up with ************************ Today 8/16/23. ********* Harley has repaired the damaged front fender, and windshield. YCHD also replaced the faulty gauges, and replaced a bad cell battery. As discussed with ************************, YCHD can not diagnose the runability concern due to  **************** tuner, ************************ agreed to have an aftermarket shop address that concern at a later time. ************************ and our Service ********************* have come to a agreement on repairs, and bike will be picked up at Mr. ******************

  Customer response

  08/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  03/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ********* Harley sold me a used Harley on 1/16/23 for $8000 and $2000 down payment on top. I was told that the bike was in perfect, used condition, no problems at all, and that 90% of the gaskets were changed as the bike was owned by the *** so the history of the bike was well known. After receiving the bike multiple big issues, for example the bike dying while riding in the middle of the road and cylinder gaskets leaking, popped up after only 19 miles. *** bike was then out of commission and in the shop getting repaired by them for 16 days all together. After getting milked along and multiple phone calls I finally was told that the bike was repaired. ***y told me that they installed used parts, without my consent, as well as changed a few gaskets. After receiving the bike back, we had the wettest month in ************ recent history. I was only able to ride 3 separate times, 50 miles in total to check the bike. After only 50 miles, the base gasket that they just replaced started to blow big bubbles and leak. I contacted ********* Harley about this issue, and they refused to offer to repair their faulty work. I was told that they already bent over backwards for me on the first repair, and that all they will do at this point is buy the bike back from me for $6000. After doing some research on social media I found the ** (Previous owner) talking about stuff breaking on this bike every month as well as stuff breaking on the bike from stunting it. None of this was disclosed to me at the time of purchase.

  Business response

  03/21/2023

  ******,

   

  We are looking into the situation and how we can come out with your desired outcome. We will be in touch soon.

• Initial Complaint

  01/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into the Harley-Davidson dealership I gave them $9,000 and a $5,000 motorcycle trade in as well and now they tell me they cannot provide me with a pink slip and I will have to bring it back and they will give me a piece of junk I also spent $2,000 on handlebars all together I have $16,000 invested

  Business response

  01/20/2023

  We recently ran into an issue on the unit we sold to the customer. This has never happen before, And we are very disappointed that we are in this position. We have been in contact with the customer on coming up with a ************** is our ultimate goal to make it right for him. We will be issuing his money back, plus compensate the parts he put on. We are not in the business to wrong any customer. We thrive on having great customer service and doing right for our customers. 

• Initial Complaint

  11/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April of this year I purchased a 2019 Road Glide and traded in my 2017 Dyna. The Dealership was supposed to pay off my Dyna in April of this year. It is now November and they still haven't pay off my bike. I have lost out on wages at work having to go to the dealership and talking to everyone possible. I have had gone there in person 5 separate times to notify them that they still haven't paid off my Dyna. Everyone I talked to on the phone never called me back or seemed to care that they made a mistake. On the 5 times going in the Finance guy was never there or "out sick". I have been paying two loans one for a bike I don't even own anymore. I am out **** dollars and they are refusing to reimburse me what I am owned and still they haven't paid off my Dyna.

  Business response

  11/14/2022

  We are deeply sorry to hear about this issue, and the inconvenience this has caused you. We are truly sorry that certain individuals did not perform their job duties and not get this resolved in a timely matter. This is not our intentions, and how we want to run our business. We have reached out to the Management team and they are getting it resolved. Also, they are getting the reimbursement expedited for you as well. We will also get with all dealership managers and make sure every employee is trained and know how sensitive these situations are, and how we need to act quickly on them if they arise. 

  Thank you,

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