ComplaintsforAllstate Insurance - Roger Francis
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Complaint Details
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Initial Complaint
09/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
COMPANY RAISED RATES DUE TO A FORM THEY SAID WAS NOT COMPLETED. I COMPLETED THE FORM AND TOLD THEM AND THEY SAID SORRY TOO,LATE AND CHARGED ME DOUBLE. I TOLD THEM I WAS NOT GOING TO PAY THAT RATE BECAUSE I COMPLETED THE FORM AND THAT WASN'T THE RATE I AGREED TO IN THE CONTRACT. THE COMPANY SENT IT TO A COLLECTIONS AGENCY AFTER I TOLD THEM I NO LONGER WANTED THEIR BUISNESS.Business response
10/01/2024
The notification I received today is the first we have been notified regarding this complaint. After reviewing the complaint I looked into our customer records. This person has never been a customer of our agency as verified by our CMS. It retains all current and former customers of this agency. It seems that they companied about the first ***** they saw. All companies have specific requirements for the Colorado State mandated documentation and the timeframes in which they must be completed. If the insured fails to meet these requirements they lose the discount. It can be reapplied effective the time the documents are received. If a policy is cancelled for whatever reason, but especially at the customer's direction, they will be billed for any outstanding balance on the policy. If the payments are not made, Allstate will take the insured to collections, just as any other business would do.
We are never happy when a customer has a bad consumer experience with Allstate or our agency. We do everything in our power to rectify any issues OUR customers have. In this case they were NOT our customer, so we could not assist in this situation.
Respectfully,
Roger L. Francis, Agency Owner
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
18757 E Hampden Ave Ste 154
Aurora, CO 80013
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.