9 Customer Reviews
Sort By
Review from Rose w
1 star08/14/2023
Do not recommend they are the worst Attorneys everything in the reviews are how my case went they take cases to take them and for the money make sure you read the fine print they have you talk to secretary's who aren't even paralegals they don't let you call the Attorney they have to set up conference calls they have you send them paperwork instead of them contacting Dr offices they are the worst don't believe the commercials you see stay clear of them
Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado Response
08/15/2023
We are disappointed to see that this client did not have a good experience with us. We have asked her to contact us to provide more feedback so we can avoid this outcome in the future.Review from Jason B
1 star04/26/2023
Bad experience and would not recommend. If your case isn't an easy open/close settlement, they won't even bother talking with you past the "first" of like ten screening calls (none of which are conducted by actual attorneys). Their expense ratios were high if they do decide to represent you, so you're probably better off just settling with the insurance adjuster anyways for an easy case. If your case needs to go to court, they'll probably drop you and send a "rescind" letter to your email with no notice, saying they are "no longer representing you". Felt like a complete scam dealing with them and would not recommend.Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado Response
04/28/2023
After reviewing the facts and circumstances, we elected to withdraw from representation of this client for reasons that cannot be shared in a public forum.Review from CATISHA B
1 star03/03/2023
I have had a horrible experience with *******************. I would not recommend them to anyone. I have been going through h*** with them for over 4 years, and my former attorney ******************* falsified settlement offer. I wish I had changed law firms at the beginning of my case, but it was too late. Thus place has cause alot of stress in my life.Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado Response
04/07/2023
This client's case took a long time to resolve since it went through a lawsuit and successful efforts to collect on a judgment in excess of the insurance coverage. We realize that the legal process was stressful. We did not falsify any settlement offers.Review from Judith P
1 star11/12/2022
I am sorry I believed the ads and ever signed up with this firm and I don't know how to get out of it. A driver ran a red light and I was t-boned, vehicle a total loss. I was assured during the intake interview that they would help me with my property losses, so I signed with them. After signing, I was told by the contact person that they would NOT help me with property loss damages ($15K so far without any fees that would be charged by the firm if I escape) and was told "that was the risk one takes when driving" according to ******** law. Typical bait-and-switch and I have been scammed. I have been told to navigate the insurance of the party at fault with no help from *************. During the last conversation with the contact person assigned to me, the representative made incorrect assumptions and inferences while not listening to me. Very untrustworthy, please don't make the mistake I'm in the middle of.Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado Response
11/17/2022
We did not intentionally mislead this client. We typically do not handle the recovery for property loss and have contacted the client to address the misunderstanding in her case.Review from Robert S
1 star10/09/2022
Been in a accident in 2021,since then I only spoke to the actual associate attorney a couple of times in a 1 year time frame, rest of the time talk to the paralegal or assistant, I had terminated the service from them and had requested all my files so I can hire another firm ,after 3 requests and 2 weeks gone by, I only received a bill that was not itemized along with other paperwork but not the medical files I needed, I am very disappointed of how the firm is not providing any copies of my medical files in a timely fashion as compared to other firms which I had asked they would have provided within a day of requested.Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado Response
10/14/2022
We have now provided a copy of the file to this consumer. We apologize for the delay in getting it to him, but as is our practice, we were being careful and made sure the copy was reviewed for completeness.Review from Dylan G
1 star08/30/2022
This is the worst attorney you could possibly hire. They only agree to the cases they can bank on. Horrible service 100% You'd be better off hiring your dog to represent you. What a huge waste of time.Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado Response
08/31/2022
We elected to withdraw from representation of this client for reasons that we cannot share in a public forum but were discussed with her.Review from Linda B
1 star08/16/2022
Ive had a ongoing case since 2016 and still not a word from them! Never return phone calls, if you do happen to get someone to answer a call they always tell you theyve settled your case and you get a check in 2 weeks!! Well that two weeks has been almost 6 yrs. I do not recommend these clowns!!Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado Response
08/18/2022
We dispute the assertions made by this client and have contacted her to address her concerns.Review from Felicia A
1 star06/17/2022
I had insurance I also had insurance for uncovered motorist. Which would have covered me up to $25,000 I was injured in the accident my car was totaled after calling ******************* and going through a whole bunch of ********. They were able to get me the $25,000 I was owed by my insurance and that was all they got me. Worked with the gentleman named *****, very impersonable and had no desire to even try to get me any more than what I was deserved I would not use ******************* again!! ??????Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado Response
06/20/2022
As this consumer states, the $25,000 we obtained for her was the maximum amount of insurance benefits that she could obtain from her insurance company for her accident. We did explore obtaining another form of benefits from her insurance company but we determined the other coverage had properly been rejected. The insurance company promptly agreed to pay the full amount of the coverage that did apply, so we had no other remedy we could pursue for her.Review from Emerald S
1 star05/20/2022
I had an accident in where I was hit by a car when I was returning to my home with a cart of groceries. That was March 31st. I was just told today via the medical insurance people that Franklin uses that they are no longer representing me. I'm still having issues with a concussion and other things, and I am needing to now find a different lawyer. With the amount of issues that I myself have been having with them, I really should have done more research than believing in the advertisements that I've been seeing since I was little.Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado Response
05/23/2022
The decision to withdraw from representing this client was based just on the fact that there is no available auto insurance coverage to provide any compensation for the injuries and losses. Written confirmation of our decision will be sent. We regret that we were unable to recover anything on this client's behalf.
Customer Review Rating
1/5stars
Average of 9 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.