Customer ReviewsforProClean Services

I would not use this company again. The quality of cleaning and communication was extremely poor. Prior to the cleaning crew arriving, we were quoted a flat hourly rate of 47.5 for a team of 3. There was no mention of it being per person per hour. We have used cleaning services in the past and have only ever been charged a flat hourly rate no matter how many people were sent to the house for the job. We were more than happy to pay for the services rendered but the billing rate should have been more clearly communicated. It was only after we received the invoice did the manager say that they charge per person per hour. The cleaning crew sent to the house was very friendly and professional. However, we found several areas that had not been cleaned such as the master bathroom & walk in closet, a guest bathroom, main living area, and the kitchen microwave. We had asked for the beds not to be made since we were in the middle of stripping them to be washed. Yet, time was spent doing this anyway. We were not completely satisfied with the job that was done. The lead on the cleaning crew did mention the company had reoccurring services. However, based on the quality of work and how management has handled the billing miscommunication, we would not use this company again.