ComplaintsforMaster Car Mats
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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
So called refused to refund or exchange matts after delivery took almost 4 weeks to deliver.Hi ***************************,Thank you for your patience.After discussing with the manufacturer, we decided to help you exchange the product to 1 set of floor mats in black and brown for a 2015 *** x3 28i, it is a 5-seat SUV with the lowest price of $57.47 . If you agree with this price, we will send you an invoice so you can pay and complete the new order.As mentioned in the previous video, instead of paying for the return, keep the old package and use that money to pay for the product we will send you. That is the best solution we can support you at this time.We await for your final decision.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.