ComplaintsforNew Horizon Academy

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ***************************** (ex-wife) and ***************************** (myself) had our daughter enrolled at New Horizon Academy. After numerous issues with our daughter being assaulted by the staffs children, we decided it would be in our best interest to withdrawl our child. I followed the rule of giving them a 2 week notice ( Fri 2/16/24). This would mean our daughters last week would be ending Fri 3/1/24. Last Thursday 3/28/24 we were notified our balance was going to collections. We knew we were up to date. We requested records to see where the discrepancy was. As you can see for your self, their record keeping is incoherent. If you look I have provided copies of transactions from my and my ex wifes account, some are not noted on their spread sheet. To be specific look for deposits coming out of my account after the initial check. Not to mention they have deposits and charges miscellaneously mixed in. Some how they came to the conclusion that we owe money. I honestly believe this is one of two things. First and most likely, they have an error in their book keeping. Second, this may be in retaliation to us leaving because other parents are now asking why a well known student left

  Business response

  04/23/2024

  I believe there is a number of misunderstandings in this process.  We apologize to the family for the misunderstanding.  Tuition was last charged for enrollment for the week of 2/26 and the child's last day was 3/1/24. 
  
  The $422 is the balance for late fees and inconsistent payment amounts made over time.

  I am attaching a ledger to show the account summary and the payment records for both parents.  This is a split family account that each family has responsibility for paying.

  We will not be pursuing the collection process at this time and hope that the ******** family would remove any poor reviews.

  Thank you!

  Customer response

  04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
   They have agreed to not pursue collections due to thier poor book keeping. 
  Sincerely,
  
  *****************************

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