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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The refund should have been received on 5/1/24, Several calls, emails, and voicemails were left and followed up but they failed to respond with a firm date and continued to delay until now without any further action.
Business response
08/19/2024
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay in processing your refund.
We understand how important this matter is to you. The delay was primarily due to an ongoing carrier delay,which impacted their ability to process your refund in a timely manner.
Please rest assured that we are working diligently to resolve this matter. Your refund is our top priority,and we are doing everything we can to expedite the process. We expect the carrier issue to be resolved shortly and will keep you updated with a firm date as soon as possible.
Again, we apologize for the inconvenience and thank you for your patience and understanding. If you have any further questions or need additional assistance, please don't hesitate to reach out.Customer response
08/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.