ComplaintsforEcoshield Pest Solutions

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Door to door salesman for Ecoshield pest control came to my home and told me about all of the bugs and pests in the cracks and crevices of my home, I politely said no 3-4 times but the salesman was very persistent, he told Me he could spray at my house and make sure no pests got in for a one time fee, only catch was if need to sign up for quarterly service which I could cancel any time at no charge. Its my fault for not reading over everything but I had my 2 yr old on one hip my dog on a leash on the other. I signed and , I was never sent a contract, he also asked me To reply Yes to a text he was having sent , pressured me well enough that I didnt review, again my fault. When I tried to cancel I was told there would be a $350 fee plus tax for that privilege. **************** couldnt help, I got agitated and told them to cancel, now I owe $378 for services I wont even receive. This company is a scam, they dont prevent anything and they prey on people with their fine print , shame on me for thinking they were a good company, never again!

  Business response

  10/09/2024

  Hi ******,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer response

  10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  09/28/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I had an Ecoshield pest guy who showed up on 07/16/24 to explain that there has been a black widow spider infestation in Denver. He showed me some webs in a corner of my garage and said that those are black widow webs and it could infest my townhome. He said he was treating this issue in other homes in our complex. I asked him specifically if there was any contract to which he said there is no contract and I could cancel it anytime without disclosing the fact there is hidden fees for cancellation.They started reaching out to me again on text starting Thursday wanting to schedule a follow up service. And I responded on text and phone that I want to stop the service to which they keep spamming me with text saying that I have to call to cancel. So I called to cancel the service. The support said that I had signed a contract which binds me to pay $150 discount for the original service they had done on 08/12/24 for which I had already paid $149 on 07/16/24. The Ecoshield guy who showed up again and they are texting and calling me. They will make you sign an agreement without disclosing the contract and the hidden fees.Most people usually fall for it and sign it cause no one reads a long agreement. This is a scam business who go home to home scaring people about black widow spiders and selling them a service with hidden costs. Please help resolve this issue.

  Business response

  09/30/2024

  Hi ****, 
  
  Thank you for reaching out to me with your concerns. I want to apologize for everything you have experienced with Ecoshield. I took a look into your account and noticed a lot of back and forth on whether or not you want to keep services going. At this point, we are going to go ahead and close down your account with no fee due to the continued rejection of services. Please let us know if there is anything else we can do for you going forward. 
  
  Thank you, 

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was sought out unsolicited by a salesman in early August who talked to me about a bee hive i had not even noticed. I verbatim told him I did not want to sign up or be part of any on going services as I did not have the funds or the need for this. He assured me he would do a one time service for a one time fee and "give me a deal, since it was my birthday" by just doing the one time service to get rid of the hive. After they came back that evening and didnt remove nor kill a single bee in the hive he had me sign his phone and stated "I just a signature from you showing that we came out and provided the service" so i signed his phone and now months later and several calls and messages im being told he enrolled me in an year long contract in which i either need to give them $300 to cancel or need to continue with their services totaling over $300 in addition to the $189 i had already paid them for the "one time service deal that he gave me", and if i do not pay for the services (in which i very specifically stated i did not want or had knowledge of) it would be sent to collections to destroy my credit. I now am left with the choice of paying to cancel a contract that i was never ever made aware of that i was enrolled in, he lied to me and and under false pretenses had me sign his phone "for the one time service" which then was apparently a contract that was never mentioned to me. I still have the bee hive nest with the same amount of bees that i have already paid 189 to remove and now another 90 they are taking from me. Extremely unethical to lie to someone about a signature on a phone, that then essentially enrolled me into a year long contract (unbeknownst to me) that the only way out of is to give them more of my money. And all for nothing as the one nest/bee problem i had is still very much there. So in conclusion the sales person flat out lied to me and under false pretenses had me sign something and lied about what the signature was for.

  Business response

  09/25/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account, and close your account down as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer response

  09/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  09/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  When we agreed to this the representative told us we only needed to have 2 services and we could cancel if we would not pleased with the service or any other reason. We did have the 2 services as required and have now sold our house. The company is claiming we have to pay them for canceling the contract in the amount of $150.00. This information was not given to us and we don't believe it is fair to charge us to cancel after we did have has and paid for the 2 visits. We are being harassed by the *********, ** office, PO Box *****. ************.

  Business response

  09/19/2024

  Hi ***,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer response

  09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had an Ecoshield pest guy (**********) who showed up on 08/12/24 to explain that there has been a black widow spider infestation in Denver. He showed me some webs in a corner of my garage and said that those are black widow webs and it could infest my townhome. He said he was treating this issue in other homes in our complex on that day and said he could do the treatment for a discounted price $139. He said the second treatment would be $189. I have been jobless since my layoff since April 15th, so asked him if I would to be able to cancel the service at any time. I asked him specifically if there was any contract to which he said there is no contract and I could cancel it anytime without disclosing the fact there is hidden fees for cancellation. They started reaching out to me again on text starting Thursday 09/05/24 wanting to schedule a follow up service. And I responded on text that I want to stop the service to which they keep spamming me with text saying that I have to call to cancel. So I called today September 10th morning to cancel the service and the sales specialist was extremely persuasive asking me to keep the service and stating he will give me discounts to which I said no. The support said that I had signed a contract which binds me to pay $150 discount for the original service they had done on 08/12/24 for which I had already paid $139 on 08/12/24. I got an email invoice today for the additional $150 which they will charge my credit card today. The Ecoshield guy who showed up on 08/12/24 hid the cancellation fee and contract details and scammed me into signing into this service. They will make you sign an agreement on the phone using sms text without disclosing the contract and the hidden fees. Most people usually fall for it and sign it cause no one reads a long agreement on the phone. This is a scam business who go home to home scaring people about black widow spiders and selling them a service with hidden costs. Please help resolve this issue.

  Business response

  09/13/2024

  Hello, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer response

  09/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please have the business to be upfront about these yearly contract and the cancellation fees when they initially talk the customers. They never tell you about that it is a contract nor do they tell that the discounted price is based on you fulfilling the contract and that you have to pay the discount difference if you cancel the contract. I am not the first one who has run into these as you can see other who have reported the same experience to BBB.

  Sending a contract to someone on text is not an option because no one has time to read it. They should be very clear about the fact that this is an anuual contract and there is cancellation fees when they have the **** talk to customers when they sign them up. I do not want other customers to go through the same experience as me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing to formally express my dissatisfaction with the service and customer support I have received as a customer under account number ********* initially signed up for your pest control services on August 23, 2023, despite having previously canceled due to poor performance. Your sales representatives assured me that significant improvements had been made, and I was convinced to give ******* another chance. Unfortunately, my experience since then has only confirmed my earlier concerns.On two separate occasionsDecember 13, 2023, and March 14, 2024your technicians failed to show up for scheduled appointments, causing unnecessary frustration and inconvenience. Although a technician did come out on November 1, 2023, and again on July 24, 2024, to reapply treatments, the pest issue remains ************* addition to the ineffective service, my interactions with your customer support team have been exceedingly frustrating. Every call Ive made to address these ongoing issues has taken over 45 minutes, during which I have consistently encountered antagonistic and unhelpful representatives. On August 7, 2024, I spoke with *****, and on September 6, 2024, I spoke with ****, both of whom are supervisors. During these calls, I requested that my account be closed and discussed the associated fee. Despite the substandard service I had received, the company refused to waive the fee. I reluctantly paid the fee on September 6, ******* add to my dissatisfaction, my most recent interaction with a customer ********************** representative took 24 minutes to even begin addressing the issue, which further illustrates the inefficiencies in your customer support system.Given these repeated failures, I am extremely disappointed in both the quality of service and the level of customer care I have received. I expect a formal confirmation that my account has been closed and a response to the concerns I have outlined in this letter.

  Business response

  09/23/2024

  Dear BBB Representative,

  We are currently reviewing the details of the complaint submitted against us. In order to thoroughly investigate and provide a comprehensive response, we kindly request a 7-day extension to finalize our review.
  Thank you for your understanding and consideration.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought this service hoping for an effective pest removal option for the bugs in my yard/house.After almost 2 years of service, This has been a colossal waste of time. I spoke with the yard technicians every visit, and continually pointed out encroachment of bugs / wasps / earwigs in my yard and home. When I called today to cancel my account I was told it was a 24 month contract - I was then given notice I had to pay 150 dollars to cancel my service. I was told that I didn't call into their main phone line and that talking to the actual yard / pesticide technician wasn't even documented, they had evidently always said there were no issues. They offered me 30 dollars off my next visit or 115 dollars per visit for the next two visits - but that would have ended up still costing me 290 or 230 instead of the 150 cancellation cost..

  Business response

  09/23/2024

  Dear *******,

  We are currently reviewing the details of the complaint submitted against us. In order to thoroughly investigate and provide a comprehensive response, we kindly request a 7-day extension to finalize our review.
  Thank you for your understanding and consideration.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had been solicited by this company back in June of this year as they had told me a bunch of lies about my property along with the all your neighbors have signed up. Since signing up with this company I have not received any treatment or anything that has been promised to me. I was told all bug issues would be eliminated from my property and it has only gotten worse since this company has came to my property. On top of this the solicitor who came to my property has lied to me about what he was selling me. I was told from their sales *** that I could cancel anytime and there would not be an issue or cancellation fee. This was the reason I signed up as I asked him ***eatedly about this. Now today I have called to cancel the services because I am not satisfied with their services (should I say scam) as they are clearly not fixing or treating my property for any issues. They are lying to potential customers to get you to sign up. This company is nothing but a bait and switch. You should stay as far away from this company as possible as they are bunch of thieves. I have disputed all charges with my credit card company as they have provided me with no service at my property.

  Business response

  09/11/2024

  Hi *******, 
  
  Thank you for reaching out with this information. I took a look into your account and noticed we sent a "welcome to the family" txt which explains the process of your contract and cancellation process which you agreed to. At this time, I understand the circumstances and want to give you some good news and let you know as an act in good faith, I am going to waive that fee for you for a one time courtesy. I will send you an email with the zeroed out invoice and you can use this as written confirmation the account is closed and balance is waived. If there is anything else we can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Deceptive business practices. A man from the company came to my door and said that he was spraying my neighbors houses and that there was a black widow infestation and wanted to know if I wanted service. I asked how much and he said it was a one time service. He had me sign something on his ipad and I asked again if I was getting into a contract and he said no. I also asked if I had to cancel anything in the future and he said no. Well it ended up he said the same thing to my neighbors and now we are all in this contract. I have moved from the house and called to cancel and they are now charging me a 'cancelation fee' when I told them I didn't even sign up for the service. I am now getting emails from them stating they will send this to collections. Can you help?

  Business response

  09/13/2024

  Hello, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Ye" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer response

  09/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Dakini ******

• Initial Complaint

  08/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I live in a gated community that does not allow solicitors. An eco shield representative ignored the sign and came into the neighborhood. I have a large sign on my door and doorbell saying not to knock or ring bell due to sleeping babies. He knocked loudly. When we did not answer, he knocked loudly again. When we did not answer, he rang the door bell. Incredibly rude. We will not be using this company even if we need their services now.

  Business response

  09/12/2024

  Hi ******, 
  
  Thank you for bringing this to our attention.  I want to sincerely apologize for the inconsideration of our route manager. I understand the frustrations. I will add your address to a no-knock list going forward. 
  
  Thank you, 

  Customer response

  09/12/2024

   
  Complaint: 22209304
  
  I am rejecting this response because:
  
  I live in a gated neighborhood that does not allow solicitors. There never should have been anyone in the neighborhood knocking on doors and especially should not have been knocking on doors with signs not to ring or knock. It is not acceptable just to put my address on a no knock list as the whole neighborhood should already have been on a no knock list. The eco shield **** are waiting at the gate for someone to leave the neighborhood and then illegally sneaking in the exit. They have been spotted in the neighborhood on many occasions, not just once, and are rude and inconsiderate to the neighborhood rules. 
  Sincerely,
  The entire ************** neighborhood 
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩