49 Customer Reviews
Review from Kate T
1 star08/30/2024
This business is a total scam. I work from home and we have been bothered by the technicians/sales people multiple times. We have a posted no soliciting sign and they ignore it. Today, I was in the middle of an important meeting and this guy rang my doorbell twice and pounded on my door causing my animals to bark and therefore making me leave my meeting. When I told him I was working, he then used the tactic "I'll come back to tell you what I am putting in your yard while working on X neighbors yard" to attempt to scare me into listening to the ******** sales pitch. I am calling the cops next time for trespassing.
Ecoshield Pest Solutions Response
10/11/2024
Hi ****,
Thank you for sharing your experience, and we sincerely regret the disruption this caused, especially during a work meeting. We expect our representatives to be respectful of homeowners' privacy and any "No Soliciting" signs, and its disappointing to hear that this was not observed.
Please contact us at ************************************************ so we can address this matter internally and ensure it does not happen again. We take your feedback seriously and want to make sure that future interactions reflect the professionalism we expect from our team.
Sincerely,
Customer Feedback TeamReview from Richard R
1 star08/30/2024
We allowed one service to be performed and had zero results. No ants in traps set and mice thereafter.We called to cancel the service. Ecoshield agreed to cancel but did not inform us tha cancelation was only for the next service.We called customer service a number of times to close our account. The *** in the "Solutions ***** agreed to close the account and cancel future services. She, Reya, did not identify the fact that closing the account would result in a $211.00 early cancelation fee.We have received emails and text messages regarding the cancellation fee - that if not paid, will go to collections.I called the Solutions **** and was offered two alternatives a) reinstate the one-year contract and they'd waive the early cancellation fee, or, b( a $50 discount on the early cancellation fee ************ is deceptive and has no set methodology of handling unsatisfied customers.Stay away from ******************** - they will s**** you badly.Ecoshield Pest Solutions Response
10/11/2024
Hi *******,
Thank you for bringing this situation to our attention. We understand your frustration regarding the cancellation process and the unexpected fee. It's important to us that our customers are fully informed about all contract terms, including cancellation policies, and we regret that this wasnt communicated clearly in your case.
Wed like the opportunity to review your account and find a resolution that addresses your concerns. Please contact us at ************************************************ so we can investigate further and work toward resolving this issue. Your feedback is valuable, and we want to ensure you feel heard and supported.
Sincerely,
Customer Feedback TeamReview from Ryan H
1 star08/29/2024
This company is a joke. I have seen more insects in my house after two treatments, than I have in my five years of living here. When I called to complain, they skipped around their warranty upon realizing I wasnt aware of it. They offered 25% off coupons instead of a free service. They then charged me $150 for cancellation of the account. Overall a very disappointing experience. If I could leave zero stars I would.Ecoshield Pest Solutions Response
10/11/2024
Hi ****,
Thank you for sharing your experience. Were sorry to hear that the treatments did not meet your expectations and that there was confusion around the warranty and cancellation fee. Its important to us that our customers feel confident in the service we provide, and its clear this experience fell short.
Wed like to review your account and address the issues you encountered, including the service results and the cancellation fee. Please reach out to us at ************************************************ so we can investigate further and work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.
Sincerely,
Customer Feedback TeamReview from Ann S
1 star08/22/2024
Door-to-door aggressive behavior claiming they provided services to neighbors which is false. Needs to be shut down. I was worried for my children playing outside after he wouldnt leave the property.Ecoshield Pest Solutions Response
10/11/2024
Hi ***,
Thank you for sharing your experience, and we sincerely regret the discomfort this situation caused. We expect our representatives to act professionally and respectfully at all times, and its concerning to hear that this was not your experience. Ensuring the safety and peace of mind of homeowners is our priority.
Please reach out to us at ************************************************ so we can investigate this incident and address it internally. We take feedback like this very seriously and appreciate the opportunity to ensure it does not happen again.
Sincerely,
Customer Feedback TeamReview from Nancy B
1 star08/12/2024
This company is a scam a hard sell and no money back guarantee as they claim. The product doesn't work and then they just keep charging your creditcard. Their pushy hard sell sales people ram the sales down your throat, tell you one thing and charge another. Worst of all when the product doesn't put a dent in the problem they want to charge you again to get out of the contract. Don't trust these people this company is bad news! I've already paid over $300 for no results, I am an older person and feel totally taken for a rideEcoshield Pest Solutions Response
10/11/2024
Hi *****,
Thank you for sharing your experience, and we sincerely regret the discomfort this situation caused. We expect our representatives to act professionally and respectfully at all times, and its concerning to hear that this was not your experience. Ensuring the safety and peace of mind of homeowners is our priority.
Please reach out to us at ************************************************ so we can investigate this incident and address it internally. We take feedback like this very seriously and appreciate the opportunity to ensure it does not happen again.
Sincerely,
Customer Feedback TeamReview from Brendan B
1 star08/07/2024
Total scam! They lied and provide false and misleading information that your neighbors signed up to get you to agree. They did not do a good job at completing initial service. when they came back to do second service I was not home so therefore did not provide complete services rendered, When I call to cancel said that I had to pay $240 to cover the "welcome discount" I received when I initially signed up even thought their sales rep said that I wouldn't have to pay that as "they were in the neighborhood". This company should be shut down for this type of business practice. It is unethical and immorally wrong to lie and provide pretenses to get you to sign up and also fear ******. I would love for the BBB to do something about this company and punish them for their illicit business practices. How do you leave a zero or negative start review?Ecoshield Pest Solutions Response
10/11/2024
Hi *******,
Thank you for sharing your concerns. We understand your frustration, especially regarding the information provided at the time of sign-up and the issues with the service and cancellation process. Its important to us that all terms, including any discounts and cancellation fees, are communicated clearly, and we regret that this was not your experience.
We would like to investigate your account further to address the issues youve raised. Please reach out to us at ************************************************ so we can review your situation and work toward a resolution. Your feedback is valuable, and we appreciate the opportunity to make things right.
Sincerely,
Customer Feedback TeamReview from Stephen R
1 star07/16/2024
avoid this company! Their product *****, does not work, and they will convince you to sign a year contract for "quarterly" service with a discount. But - if you cancel you still owe them $150 even if you have paid for all services provided. Total SCAM!Ecoshield Pest Solutions Response
10/11/2024
Hi *******,
Thank you for sharing your feedback. We regret that your experience with our service and contract terms didnt meet your expectations. It's important to us that our customers are fully informed about the terms of their agreement, and we understand your frustration regarding the cancellation fee after paying for the services.
Wed like to review your account and address your concerns. Please reach out to us at ************************************************ so we can investigate further and work toward a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Sincerely,
Customer Feedback TeamReview from Eleanor M
1 star06/29/2024
We had a salesman stop by my moms house while we were there planning my dads funeral. My sister told him no, He wasnt going to leave without speaking to my mom. She went out and told him thanks but no thanks. He kept on trying to convince her. My brother went out and asked him to leave. Once we got him off the property, he said enjoy the funeral in a snarky tone of voice. What kind of company lets there employees think this kind of behavior is appropriate?Ecoshield Pest Solutions Response
10/11/2024
Hi *******,
Thank you for bringing this deeply concerning situation to our attention. We are truly sorry to hear about this incident, and we want to assure you that this behavior is completely unacceptable and goes against the professionalism and respect we expect from all of our representatives. We take matters like this very seriously.
Please contact us at ************************************************ with any additional details so we can investigate this matter thoroughly and address it internally. Your feedback is invaluable in ensuring that such behavior is never tolerated, and we sincerely appreciate the opportunity to make this right.
Sincerely,
Customer Feedback TeamReview from Patricia M
1 star06/27/2024
Horrible company. I stupidly signed up with them. Their salemen said it would be 3 treatments per year. Turned out it was 6. Per there contract I sent them an overnight letter to cancel. They still send me a confirmation for an upcoming appt. I finilally spoke to someone who said that I had not cancelled and was obligated to the 1 year contract. I told them if they stepped one foot on my property I would call the police for trepassing. That finally worked but I was stuck with a $150.00 bill to get out of the contract. Total scam.Ecoshield Pest Solutions Response
10/11/2024
Hi ********,
Thank you for sharing your experience, and we regret that there was confusion regarding the service frequency and cancellation process. Clear communication is essential, and its disappointing to hear that you encountered difficulties when trying to cancel. We understand your frustration with the cancellation fee and the overall experience.
Wed like to review your account and the cancellation process to ensure everything was handled appropriately. Please contact us at ************************************************ so we can look into this further. We appreciate your feedback and the opportunity to address your concerns.
Sincerely,
Customer Feedback TeamReview from Cody I
1 star06/24/2024
SCAM SCAM!! Run far away from this company! They door knock, have a great sales pitch, but they lie. They tell you that if they get another neighbor in the neighborhood that youll get a discount, but you have to sign up right then and there. They dont tell you its a contract that you are signing, they make it seem like its a one time fee. BUT they charge you that fee EVERY SINGLE TIME they come ($169). We kept being charged once a month. They even said they came and sprayed our house during a snow storm? Absolute lies. The sales guy even asked to look in our garage and said he saw rat droppings, well we found out that was a lie as well. These sales guys are driven by money and apparently ******** game sets. One of the technicians asked my husband to write him a good review to be entered in a drawing for a ******** DS. Please please please take your money elsewhere. They wouldnt even cancel our contract after we moved out of state and threatened to send it to collections if we didnt pay. Garbage customer service.Ecoshield Pest Solutions Response
10/11/2024
Hi ****,
Thank you for sharing your experience, and we regret the frustration you've faced. It's important to us that our customers have a clear understanding of the service terms, and we apologize for the confusion regarding the contract and billing. The issues you mentioned, including being charged during a snowstorm and the misleading sales tactics, are concerning and not representative of the service we strive to provide.
Wed like to investigate your account further to address these issues and ensure proper resolution. Please reach out to us at ************************************************ so we can review the situation in detail. Your feedback is invaluable in helping us improve, and we appreciate the opportunity to make things right.
Sincerely,
Customer Feedback Team
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